I'm currently stationed overseas and am unable to log in to my Verizon account as I can't receive the sms verification on my suspended line required to complete the log-in process. Please help.
Thank you for your service! We know it's important to manage your account, and are sorry to hear you're having trouble signing in, Roscoe1989. When you are abroad, there are additional security measures that can impact account log in. If your service is suspended, this will also be a factor. Could you tell us more about what you were attempting to do on your account? We'll do everything we can to help.
~Izzy
I received an email today regarding a bill with an amount due on April 1st. All of the other bills each month have been the same amount and credited. This current bill is also the same amount as the previous bills. I am trying to figure out what changed.
Any solution to my problem?
Thanks for getting back to us, Roscoe1989. You mentioned that you're concerned about the amount due on your account. In addition this is in reference to an amount that has been the same each month and credited. Can you tell us more about that, please? Is your service currently under Military suspension?
-Lauren
Yes, the service is currently under military suspension.
Sounds good, glad to hear you were able to suspend service while you are overseas. You mentioned an amount on your bill that has been the same each month and credited. Can you please clarify your statement? Have you had an outstanding balance that needs to be paid?
My service has been suspended since July of 2021. Each month since I have received an email about my "bill" and getting "Good news—the credit on your account took care of this month’s bill" with each email. Initial amount of $59.31 since suspension. In November of 2023, the amount changed to $59.57. I was still receiving the same emails regarding my bill and the amount being credited until this March saying the bill is due on April 1st. I am not aware of any outstanding balance.
We will be glad to check the status of your account. We sent a Private Message to further assist you. ~Geo
