We applied and were approved for the military discount via ID.me the day we switched to Verizon at the end of November 2024. We received the email stating it was approved, but months passed and no discount showed in our bill. We were told it could take up to 2 billing cycles and that we would receive credit back from the date of approval. We were also told it would be a $25 military discount on our account of 4 lines plus an additional 15% military discount for access. I contacted customer service and was told there was no military discount showing on our account and I was to reapply. I did reapply and was told to wait another 1-2 billing cycles. Still no discount. I contacted customer service again. Same story...reapply...and discount should show on next bill. We received another email showing discount was approved. This time the next bill (May 2025) showed a $20 military discount ( not the promised $25 and 15%) and a one time credit for April of $20. I called about the missing 4 months credit from the initial sign up and approval and was told after a lengthy conversation and consultation with the CS's supervisor that they would be applying a one time credit if $80 for the missing 4 months "as a courtesy" and it would take up to 24 hours to be reflected in our account online. Following the call, I received a text stating it would be 47 hours later and that the $80 credit was pending a review. It has now been 5 days and no credit is reflected in our account. False promises, deceptive business practices, lack of resolution to documented issues is EXACTLY what we left our last cellular provider after 15 years. If this does not get rectified, we are ready to pursue through legal channels. What is the next step we should take to get resolution? I have already provided written notice and documentation of the initial approval email.
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