Military discount removed

Lameipadcord
Newbie

My military discount was removed randomly. I never check on it because I thought it was all set and Verizon usually really good at sending notifications if something’s wrong. However, this time I didn’t get any notification that it needed to be renewed. I just resigned up for the discount but it’s been over 6months the discount was removed with no explanation. My military status has not changed! 
I’m extremely frustrated with this. 
has this happen to anyone?

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5 Replies
vzw_customer_support
Customer Service Rep

Thank you Lameipadcord.  We truly appreciate your service and never want any issues with your Military Discount.  Thankfully we can get this resolved together now.   A private message is being sent to you so that we can assist you further.

-Sean

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I have the exact same issue except it’s been nearly a year of Verizon Service.  

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vzw_customer_support
Customer Service Rep

Hey RicknessLives. We want to take a look into this for you. Please watch out for a private message from us so we can gather some more information from you. -Sara

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goredskins
Newbie

Yes it happened after Dec when the new year started

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vzw_customer_support
Customer Service Rep

We hate to see that there was a discount removal you weren't aware of. Have you been able to get that added back on yet?

-Meg

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