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13 Calls. 10hrs. Still no resolution. Need a escalation point of contact.

Without exaggeration, I have called in 13x. Have chatted with Level II support 5x, promised numerous calls back with, have had LII open a ticket with IT last week, and still no resolution. I would like a supervisor (who can take case ownership) to CALL me back. I've had Verizon for YEARS, and can't belive this ineptness with customer service. How do I reach an Escalation Team.

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jav6

@calrton19
wrote:
Without exaggeration, I have called in 13x. Have chatted with Level II support 5x, promised numerous calls back with, have had LII open a ticket with IT last week, and still no resolution. I would like a supervisor (who can take case ownership) to CALL me back. I've had Verizon for YEARS, and can't belive this ineptness with customer service. How do I reach an Escalation Team.

Depending on your issue(s), there may be different ways/departments to escalate to. Describe your issue.

calrton19

Was trying to activate my son's Apple Watch received for Christmas. It was up and running fine, but had to re-pair it, which caused cellular to fail. Called in to VZW and for some reason, they disconnected the existing phone #, and created a new one. The problem is the IMEI of the device is locked to the old (disconnected) phone #. There was an IT ticket opened last week with no movement....spoke to a supervisor who suggested I return the watch to Apple (that VZW broke)?!?!?

Verizon_Support

calrton19,

Being able to get your son's watch up and running so you can fully enjoy it is crucial. We want to make sure that is done as quickly as possible. We're glad to help. I've sent you a private message. Please reply when you can so we can fully assist you. -Andrew

calrton19

Case # INC 007006051

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