I am so frustrated with Verizon and this 4G LTE service. I have had the service for 4 days and the speed is abysmal. In the morning I get speeds that are 25-35mbps and shortly after that they drop down to 2 or 3 and even worse to 1.5mbps. There has been a ticket on this since my initial setup and nothing has changed.
Today they told me that it was a software issue and they are working with the router manufacturer for an update. Really, I don't believe that for one second. This is clearly a problem that they don't seem to have a solution for. Had I come to this forum first I may not have ordered this service. If there is no resolution to this in the next few days, I'll have to return to my old service.
We are so sorry that you are not getting great speeds with our service, robinrenec1. We are glad that you got a network investigation ticket submitted for this issue. We are confident that our Network Engineers will be able to resolve this issue for you.
-Steven
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