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4G Speeds Slow in Charlotte NC

I'm in Charlotte, NC and the area is blanket coverage 4gLTE. The problem is at lunchtime 11am til about 4pm give or take a few hours the service is just horrible. During a festival my internet usage is nonexistent. There is coverage just speeds are very very slow. So slow to the point that you can't use it. I can be outside downtown Charlotte looking at a tower with full bars and get less that 0.1Mbps. Its crazy. The service is practically unusable. Here in the hospital I work at, which is in the middle of LTE coverage, those with Iphones on 3g get service fine with fast data. Those with newer iphones and 4g droids with LTE are at stand still speeds. I'm not getting the most "reliable" service. In fact theres basically no data service.

Comments

Nitspatel

Hey thanks for pushing the issue forward. More than two weeks for my post, https://community.verizonwireless.com/thread/806838 and they haven't open a ticket yet. I don't know how Verizon gets J D Power's best customer service awards, if this is the kind of service they provide.

dmnb03

Are you also seeing decreased speeds at certain times? I think the network is just getting bogged down. Simply.

dmnb03

I am in a hosptial that has a contract with Verizon with many many lines yet I have no speeds what so ever. I have downloads at 0.05mbps right now.

Nitspatel

I told them many times it is the network issues. But they don't budge, they are so adamant about their network being reliable. Went to their store to change the sim card (5 times now), but no solution yet. Dude, some representatives in the store are so dumb (not being mean) but if they don't know the difference between Mbps and Kbps, what's the point of putting a "Wireless Specialist" badge on the shirt. After showing the Speedtest results the store manager is like "Speedtest results doesn't mean anything".

dmnb03

lol speedtest results don't mean anything! Okay well my browser not moving MEANS SOMETHING! This is frustrating because we are paying high dollar for these services! You would think they would figure it out. These are MAJOR populated cities. DC, Charlotte NC I mean come on!!

Verizon_Support

Hey there dmnb03,

I am sorry for the speed issues that you are having during the lunch hours. I want you to be able to experience the blazing fast 4G speeds on a consistent basis so lets take a closer look.

It does sound like this could be due to network congestion and we are always reviewing our coverage to expand and improve our already existing coverage.

Charlotte, NC does cover quite a large area so could you please provide the zipcode that you are having issues in? Which make and model device are you using?

Please provide additional details so that I can better assist.

NicholasB_VZW

Follow us on Twitter @VZWSupport

dmnb03

I am using a moto x in the zip code of 28203. I am in the heart of charlotte. My wife also has the same issue in the same area on her razr M.

RLJR

Hi Nicholas,

I'm having identical issues in downtown Charlotte as well with both my personal Moto X as well as my work Verizon hotspots. Your service used to beat the AT&T hotspots we had, and now we have to log our Verizon devices in to those AT&T hotspots just to have any connectivity at all. Please provide me with some information for a fix. Zip code is 28255

Verizon_Support

Hi Dmnb03

Thanks for clearing that up! Let's get you the service you deserve! I'm not showing any issues in the area. Please power down the device and remove and reinsert the Sim card and retest.

Then power the device in safe mode and retest. Here's how: http://support.verizonwireless.com/support/devices/knowledge_base.html/83017/

Please let me know if the issue persists.

JoeL_VZW

Follow us on Twitter @VZWSupport

dmnb03

As expected Safe mode has the same issues. The issue is simple. The network is under distress during prime time hours. Honestly its is becoming during any hour in well populated areas. I simply can't use my data connection. In safe mode I did a speed test and resulted with 0.45 down and 0.38 up. When does Verizon plan to fix this issue???

dmnb03

Thank you for replying. Please have anyone you know with this issue add to this thread maybe we can get enough going that they actually care to look at it.

pbwoody

I'm having the same issue in uptown Charlotte. I just upgraded to an iPhone 5s (4G LTE) from an iPhone 4 (3G) last night. I come in to work today expecting a much faster experience with 4G LTE compared to 3G. Honestly, my iPhone 4 with 3G was much faster than my new iPhone 5s with 4G LTE. It's so painfully slow that I've given up on trying to access my email or the internet from uptown Charlotte. If it's a network problem that is being fixed as the article dmnb03 posted would lead us to believe, I would hope someone from Verizon would just acknowledge this issue and let us know when to expect improvements. At first I thought it was my new phone but it appears to be a network issue. To the Verizon representative - since the connectivity is so slow and I can't access my data should I expect a credit to my account until the problem is fixed?

strollincash

Hi,

I have the same issue. I am in the 28202 zip code for work and my service is non-existant. I FINALLY was able to get someone at Verizon to investigate, send a network team, etc. after first raising this issue to VZW back in July. They acknowledged that there are "areas of opportunity" to improve service. Apparently fixes are underway however, they were not able to provide a timeline of when the fixes started and/or when they would be complete (which was frustrating). So now it's just a matter of deciding whether to wait it out or take my business elsewhere.

If what is stated in this article http://www.pcmag.com/article2/0,2817,2427077,00.asp holds true, then I may wait it out... but I still feel like that's asking a lot of VZW customers.

Kemp_Byrd

Hi -

I work in the 28202 zip code also. I continue to experience the same, slow 4g speed. After numerous support calls for the last six months, I continue to have poor performance on Verizon Wireless. I currently use a BlackBerry 9930 smartphone and a Verizon MiFi4510L Jetpack. I want to connect my BlackBerry to the Jetpack for faster 4g performance. However, I have to turn off WiFi on my BlackBerry to obtain decent Internet speeds and not use the Jetpack while in the office. As you know, the BlackBerry is a 3g device. I have used it as a mobile hotspot instead of the Jetpack to obtain Internet access due to the fact 4g service is so bad in Uptown Charlotte.

When I work from home, the Jetpack works better, but it is not as good as my Time Warner Broadband connection. If I run http://www.speedtest.net/ on my Jefpack at home, the speed look very good; however, my business laptop is slower compared to the laptop/Time Warner connection. My goal is to use the Jetpack for work and for home. I am unsure whether this goal is feasible yet.

I would like to upgrade to a newer smartphone; however, I see no need right now with a slow 4g network. Maybe AT&T or another carrier can provide faster service.

Verizon_Support

Getting you back to lightning fast speeds is paramount Kemp_Byrd. I see great coverage in the zip code provided, so you should definitely be able to enjoy it. Please run a speedtest from home and work while your laptop is connect to the mifi and keep us posted.

AdaS_VZW

Follow us on Twitter at @VZWSupport

legrena

I am having the exact same experience going from a 4 to a 5s! Unnaceptable download and upload speeds observed These are my speed test results. It makes no sense.

unknown

If there is an Apple store near you, have them look at your phone.

It may just be a faulty radio. I know it has dual radios in the phone (5S)

Sometimes it is not always better to have more in the phone.

Good Luck

legrena

Awesome, thanks for that tip. I'll have that checked out. Hopefully this is the issue.

grayrock

I live in a small town called Roachdale, Indiana. According to Verizon, I am supposed to get at least 3G coverage and voice/data coverage in my area. However, I get dropped calls, no data coverage at all. Verizon was trying to say it was a problem with my device. However, I have 2 iPhone 5's and a HTC ONE on this account, and all three devices get the same (NO) coverage.

Be honest on your coverage maps. Other carriers are.

legrena

Wait, you mean there is a possibility that Verizon is embellishing their coverage maps?!?!

Verizon_Support

@grayrock,

Let's get you the great service you deserve and put a stop to those dropped calls!

I want to take a closer look at the area to see what's going on. What is your zip code? How long have you experienced these challenges with the service? Is this happening only while indoors?

JohnB_VZW

Follow us on Twitter @VZWSupport

Cripes

LOL responses like this are why I left Verizon. They just sent me a survey asking why I left. RESPONSES LIKE THIS!!!! It's not your phone. It's their towers. They told me like a bajillion times there were "no known issues." Finally after spamming them with numerous speedtest.net tests during different times of day a network engineer called me and said, "oh, there are issues in your area." Duh. Just leave and go prepaid with another company (I chose AIO). Way better value because I was never getting the 4GLTE I was paying for. We should start a class action lawsuit for all of the monthly fees we paid to this monopolistic, greedy corporation. Not even a bill credit offered. They don't care about you. Here, I'll help, pull your battery and have the same issues. Then call back and reset your device and still have the same issues. Oh, I forgot to tell you you're still paying your bill while they "troubleshoot."

unknown

No class action lawsuits are allowed because the US Supreme Court stopped them.

Nice try though.

Good Luck

Greymouse

I have experienced the same issue in uptown Charlotte. Almost zero data service in uptown Charlotte (28202). I have called customer service multiple times over the past 9 months and tried numerous troubleshooting steps Including replacing my phone. Bottom line, it is not my phone. My phone receives very fast data speeds in most areas but uptown during business hours is terrible. Early morning or evening is fine. The towers uptown are overwhelmedWith traffic and Verizon has. It built out enough capacity. I was told I could not get out of my contract without penalty because service at my home is fine (the one place I don't need cellular data). I was also told that the engineers are working on the issue but 9 months later and the problem is no better. Every time I see a commercial about Verizon having the most reliable network I want to scream. If data coverage in uptown Charlotte is important to you then you should consider a provider other than Verizon.

charlotte_native

I am disappointed to see that this has been going on so long. I switched to Verizon from Sprint expecting much more. My phone is unusable when in downtown Charlotte. I attend the Panthers games and cannot interact/text with my friends or do any type of app or Internet browsing. It's horrible. Text messages will not come through and I am not able to send any. Has there been any update to an improvement in the service? The bad thing is that as soon as I hit the city limit heading home all the texts come through at one time and service returns to normal. I refuse to think it is my phone. I have tried the restart, the battery pull, etc... I am only one year into my plan and dread the next year of this kind of service. How misleading of Verizon to claim such good service.

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