I inadvertently turned the wifi option to "off" on my jetpack MHS291LVW and I can't find a way to turn it back on. Unable to update software either. Perhaps once I get wifi turned on again that won't be a problem. Verizon website is no help. Any suggestion appreciated. Thx
Solved! Go to Correct Answer
Alwayseaton wrote:
GOD, thank you so much for your email. Yes, I tried that but in order to
do it I have to "establish a wi-fi connection with the device" which is
precisely what I can't do. The wifi is turned off and i can't turn it back
on. Can I PA-LEEEEZE speak with someone on the phone who can talk me thru
this? It's making me crazy and I can't go online unless I'm at Starbux or
someone else's house. This is stupid.
THANK YOU!!!!!
*"Never doubt that a small group of thoughtful, committed citizens can
change the world. Indeed, it's the only thing that ever has." Margaret
Mead*
On Tue, Sep 16, 2014 at 10:57 AM, Verizon Wireless Customer Support <
What you got wasn't an email, but an email notification of a reply to your post on the Verizon Wireless Community forum viewable by the public. If you have access to a landline, you can reach Customer Service & Tech Support at 1-800-922-0204.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Alwayseaton, we appreciate your efforts up to this point. We're stepping in to further assist you. Did you recently hard reset that device? http://vz.to/1wApe9Z Click http://vz.to/1wApupy for the steps on updating your software. Keep us posted.
LasinaH_VZW
Follow us on Twitter @VZWSupport
GOD, thank you so much for your email. Yes, I tried that but in order to
do it I have to "establish a wi-fi connection with the device" which is
precisely what I can't do. The wifi is turned off and i can't turn it back
on. Can I PA-LEEEEZE speak with someone on the phone who can talk me thru
this? It's making me crazy and I can't go online unless I'm at Starbux or
someone else's house. This is stupid.
THANK YOU!!!!!
*"Never doubt that a small group of thoughtful, committed citizens can
change the world. Indeed, it's the only thing that ever has." Margaret
Mead*
On Tue, Sep 16, 2014 at 10:57 AM, Verizon Wireless Customer Support <
Hi Alwayseaton!
Your efforts are greatly appreciated, let's look into this! I am hopeful your issue has been resolved since your original post. If not, we'll definitely get to the bottom of this. Please Private Message me for additional assistance.
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport
Alwayseaton wrote:
GOD, thank you so much for your email. Yes, I tried that but in order to
do it I have to "establish a wi-fi connection with the device" which is
precisely what I can't do. The wifi is turned off and i can't turn it back
on. Can I PA-LEEEEZE speak with someone on the phone who can talk me thru
this? It's making me crazy and I can't go online unless I'm at Starbux or
someone else's house. This is stupid.
THANK YOU!!!!!
*"Never doubt that a small group of thoughtful, committed citizens can
change the world. Indeed, it's the only thing that ever has." Margaret
Mead*
On Tue, Sep 16, 2014 at 10:57 AM, Verizon Wireless Customer Support <
What you got wasn't an email, but an email notification of a reply to your post on the Verizon Wireless Community forum viewable by the public. If you have access to a landline, you can reach Customer Service & Tech Support at 1-800-922-0204.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
