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5G Home DOWN in Atlanta since 3am

TristramCoffin
Newbie
‎09-17-2021 01:55 AM
Spoiler
Please update expected resolution.
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jav6
Champion - Level 3
‎09-17-2021 03:22 AM

https://downdetector.com/status/verizon/

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Community Manager
Community Manager
‎09-19-2021 02:33 AM

We definitely understand the importance of your services working, and we can certainly look into what is going on. Are you currently still experiencing issues with your 5G home?*Gert

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jav6
Champion - Level 3
In response to vzw_customer_support
‎09-19-2021 04:31 AM
@vzw_customer_support wrote:

We definitely understand the importance of your services working, and we can certainly look into what is going on. Are you currently still experiencing issues with your 5G home?*Gert

Gert, what about looking into the Verizon outage on 9/17?  Don't agents have access to/get notified of internal information on outages?  There were numerous threads reporting this outage.

...Just another VZW customer...trying to offer some assistance...
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