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ATTN: Customer Service - Question Concerning My Contract Expiration Date

Hi,

My phone broke last month, a little over a month before I thought that my contract was due to expire. The port that charges the phone stopped working. I was led to believe that my contract would be expiring with Verizon today, so I paid my bill last month and waited. I thought I would be able to cancel my service today, pay my final bill this month and my contract would be fulfilled, at which point I planned to amicably part ways with Verizon and switch to a company that can better suit my needs. When I just accessed my account, I notice that it says that I am due for an upgrade today, but that my contract doesn't expire until October. Why is that? Please help me figure out what is going on and what I need to do to close out my plan without accruing extraneous charges.

I first tried to contact your customer service via the "Chat Now" function, but all of you agents have been busy for over 2 hours now. It is very important to me that I get this sorted out today so that I do not roll over into another month of service that I don't want and can't use.

Thank you in advance for you assistance. I really appreciate it!

Comments

budone

Upgrade dates have always been at the 20th month of the 2 year contract. You have 4 months to go

SuzyQ

I'm not customer service, just another customer like you, but I hope I can help. Your upgrade eligibility and contract end date are not the same (though that is changing). You can upgrade at the 20 month point in your 24 month contract, which is why you can UPGRADE today, but your contract doesn't end till October.

If you are planning to leave Verizon, you can do so in October with no ETF; today you will pay an ETF based on 20 months of completed service, roughly $80 for a basic phone or $160 for a smartphone.

Your wisest course would be to see if a friend has an old Verizon phone that you could borrow and activate until your contract is up.

Anjerina

Verizon's "Chat now" has been busy for 2 days straight now. Any ideas of how I can get in touch with a Verizon Rep without calling in?

tikibar1

You could try Twitter, Facebook, or Google+.

budone

Just call and say AGENT.

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