Currently have owned my HTC Thunderbolt for roughly 4 months now. Have never had a good data connection with the phone either at home, work or around town. 4G, 3G and even 1X all seem to fade in and out at random more so at home but happens almost all the time (currently have no data service with 3 bars for voice). Have had the phone replaced, the sim card replaced to no avail. I do daily restarts and at one point even tried daily factory resets all in the attempt to troubleshoot for Verizon. They had performed a tower survey about a month ago and said my phone wasn't updating it's PRL so I went back in for a second sim card replacement. Phones data failed on the way home in a highly built up retail mall area where you would expect them to have multiple towers in place. Tech support opened another signal ticket to troubleshoot for my home area while continuing to ignore the fact that it happens almost everywhere. Called tonight to find the status and they have determined they do not actually have 4G service in my area.
4 months of troubleshooting and they finally figure out the entire East side of Columbus Ohio does not have 4G service? Am I missing something or should I take them up on canceling my service and only lose the $300 I spent on this phone and accessories?
If you guys know some way of getting help with these things, please let me know. I would rather not drop my service and go back to Sprint at this point.
