I have been a long time advocate and user of Verizon. But in the past 6 months to a year the cell service has deteriorated at my house. Both my wife and I have the latest 5G phones. It is not unusual now to get messages "that we are outside mobile networks". Our phones show one bar or a zero with a line through it. I have called Verizon for support. Very nice people. They have run tests and they see that we have poor service. Recently they referred our issue to the Verizon network technicians (Edited for Privacy). We got a form letter back telling us to do the same thing the advisor did (so disappointed) ... turn on wi-fi . So now to use Verizon we have to purchase internet service for access to their network. Lets be realistic. Second option we can purchase an extender to make it work. My bill just went up to force me to go to paperless, I purchased expensive phones and to use them I have to do things outside the norm to get service that are not required by other carriers.
There is one more option that the service advisor is working on... and if that fails... I will be jumping ship to another carrier.
