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Black Friday point of sale glitch

user1988

Was anyone else caught on Black Friday point of sale glitch? We changed carriers to Verizon on Black Friday, ordered our phones the weekend before (different than BF deals) and had an appointment at 1pm to activate our new phones. All was right in the world - all five phones ported over - no problems whatsoever. Then our salesperson tried to process our invoice. This was a little past 1 pm. At 2:45 pm we went to get lunch. At 3:30 we returned back to the store - no progress. At 5:00 pm the local store decided they could hand figure what we owed that day and take a check. We left the store at 5:30 thankfully with our new phones. Our local guy was GREAT, he kept us up to date on how Verizon Corporate was trying to deal with the situation. Since he'd already ported over our phones to Verizon we couldn't just take our old phones and come back the next day and complete the transaction. I really hoped that someone from Verizon Corporate / customer service would have contacted us about this glitch/failure. I really enjoyed spending all of the afternoon Black Friday waiting on our phones. :smileymad:

Comments

Ann154

What was the exact address of the store you visited on Black Friday?

user1988

621 N State St, Iola, KS 66749

Ann154

@user1988
wrote:
621 N State St, Iola, KS 66749

That is the location of third party retailer for Verizon Wireless by the name of Cellular Sales.

user1988

Thats correct. But to process my purchase they had to use the Verizon software/program, that froze up mid-transaction and basically held my 5 phones in limbo/hostage for four plus hours. There were other customers there too with frozen transactions. They couldn't sell any items, not even cell phone cases as the system was froze. Pretty bad way to start our new relationship with us, we had been with our old provider for 19 years.

BBKing2020

Not sure if my issue is related to this glitch. We switched over on BF with 6 voice lines but they opened 2 accounts for me. one account has 2 lines and 4 on another account. I do not even see those 4 lines. I requested accounts be consolidated on Dec 2nd since that's the service effective date. However, nothing has happened yet and it's been 13 business days. Issues have been escalated to management level 3 times but still not resolved. It's amazing how slow the teams work. We are totally regret for this switch. Customer service line is always "volumn is higher than normal" and everytime I had to wait for over 15 mins before I could speak to someone. Compare to T-mobile that I had, VZM definately need a lot of improvments for it's call center

Verizon_Support

I'm sorry for you recent experience at this store, user1988. This is not the experience we want for our new customers, especially during the Holidays. Our goal is for you to have your new phone and enjoy your service. I want to make sure this issue has been resolved. Were you able to get your new phones with the correct promotions?

GersonG_VZW

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