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Caller id feature

Jaime

For Christmas I purchased a Motorola Rival for my daughter. The phone is great, but she doesn't get caller id. Is this feature not available on her phone, or is there a way to set it up. I have even tried putting pictures on all of her contacts so she would know who was calling, but all she gets in unavailable. Is there anything I can do to fix this? She is still receiving calls for the old owner of the phone number and doesn't want to answer if she doesn't know who is calling! Thanks for your help!!!

Accepted answers

cstrait001

Jaime wrote:
For Christmas I purchased a Motorola Rival for my daughter. The phone is great, but she doesn't get caller id. Is this feature not available on her phone, or is there a way to set it up. I have even tried putting pictures on all of her contacts so she would know who was calling, but all she gets in unavailable. Is there anything I can do to fix this? She is still receiving calls for the old owner of the phone number and doesn't want to answer if she doesn't know who is calling! Thanks for your help!!!

Caller ID is an free feature included in VZW plans, unless you have a really old plan where you might have to pay for it. If your plan is Nationwide or America's Choice, you have it. The phone itself does not have any features for caller ID that you can turn on/off. VZW controls this on your account and network.

Does every incoming call to her phone show up as unavailable? Do any of the calls just show the phone number without a name? What happens when you try calling her from your phone and when she calls you?

For the name of the caller to display on the phone on incoming/outgoing calls, you must enter the entire 10 digit number in the contact list (area code + seven digit number) and save it with a name. Now, if the person calling has restricted his caller ID, you won't be able to see his number or name.

That said, there can be issues where the feature isn't provisioned (set up) on your account and the VZW network. The feature might be missing or there might be a block. Contact technical support from a different phone, have your daughter's phone with you, at 800-922-0204 or *611 from a different VZW mobile.

As for the nuisance phone calls your daughter is getting, you may want to consider asking VZW to change her number. They will waive the $15 phone number charge if you tell them it's for nuisance calls. However, there is no guarantee you'll get a new number (I can almost promise you that you won't) and this won't happen again -- but it's worth a try. You can block up to five numbers at a time for up to 90 days with Call & Message Blocking at My Verizon online (My Services > Verizon Safeguards > Spam Controls).

All comments

cstrait001

Jaime wrote:
For Christmas I purchased a Motorola Rival for my daughter. The phone is great, but she doesn't get caller id. Is this feature not available on her phone, or is there a way to set it up. I have even tried putting pictures on all of her contacts so she would know who was calling, but all she gets in unavailable. Is there anything I can do to fix this? She is still receiving calls for the old owner of the phone number and doesn't want to answer if she doesn't know who is calling! Thanks for your help!!!

Jaime

Every call comes in as unavailable. Even if I call her from my phone. We do have all of her contacts entered with the 10-digit numbers. I guess I will call tech support, I was just trying to find a solution without making the phone call. Thanks for your help!

TheGreatOne

Jaime wrote:
Every call comes in as unavailable. Even if I call her from my phone. We do have all of her contacts entered with the 10-digit numbers. I guess I will call tech support, I was just trying to find a solution without making the phone call. Thanks for your help!

Yeah do call technical support. If the issue gets fixed by technical support, then if you can come back & repost how it was solved.

Jaime

Thank you all for your help! I called Tech Support and about 30 seconds later the problem was solved. When activating the phone, the feature had been overlooked. Works great now!

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