I bought a new phone almost a week ago, and I am not able to activate it due to a “pending order.” I have talked to several representatives, have spent several hours on the phone, I’ve gone into the store, and have put 2 work orders in and still do not have a phone activated due to this mysterious, “pending order” that nobody can even tell me exactly what it is. I haven’t ordered anything and nobody is able to find the “pending order” on my acct, let alone get rid of it or cancel it. I am BEYOND frustrated!! What do I do? Return the phone? Go back to AT&T?
