Canada Roaming Not Working

I just drove into Canada today. Once I reached the country, I got the message below. However, mine and my wife's data is simply not working for me (S22 and S8). I've tried selecting networks manually, restarting my phone, and trying to get in touch with support - all to no avail. Please help!

Accepted answers

Dan_VZ

Verizon is aware of an international third-party communications provider having issues with voice and data connections with U.S. based customers traveling overseas. They are actively working on fixing these issues.

We recommend using Wi-Fi when available. If you had previously activated Wi-Fi Calling back in the United States, that feature can be used as well in the meantime: https://www.verizon.com/support/wifi-calling-faqs/

We appreciate your patience and understanding, and thank you for using Community Forums to lift your feedback and experiences.

All comments

vzw_customer_support

I know I would need to stay connected while traveling to our neighbors up north, Mapmanx. We definitely want to make sure you and your wife are able to enjoy your service while visiting Canada. We appreciate all the troubleshooting you've already attempted. You'll also want to make sure data roaming is enabled. Here's how (the steps are the same on both devices): https://www.verizon.com/support/knowledge-base-300798/

Let us know if this helps.

-Joseph

Mapmanx

Thanks for the response Joseph. Unfortunately, that was one of the first things we checked when we entered Canada on both phones. Support chat has walked us through all the steps multiple times, and we have had no fixes yet. Starting to wonder if it's a network issue.

DebB24

I have the same issue. Did you figure it out?

user228923

Same issue as well right now.

jav6

@user228923
wrote:
Same issue as well right now.

Not sure what happened in 2023, but this issue in June, 2024 might be related to Correct answer: Community Forums - International roaming issues - Verizon Community

Dan_VZ

We appreciate your patience and understanding, and thank you for using Community Forums to lift your feedback and experiences.

Taddy

I just came back from three days in Canada. Roaming was on, yet I could not use any apps or connect to the internet without being on a Wi-Fi network. When Wi-Fi was not available, I couldn't do anything. I could never send any text messages, either. I restarted my phone many times and made sure it was on roaming. It was the same thing last month, and customer service apologized for some vague network issues, but nothing ever got fixed. I am now seriously looking at other carriers.

vzw_customer_support

Good morning. One of our main goals is to keep you connected especially while traveling, and we are concerned to learn that you experienced issues during your last trip to Canada. To better assist, please tell us a little more. Did you change your device roaming settings before your trip? Is your device software up to date? What model is your device?

~Maria

hromer

I am experiencing the same issue on Vancouver Island. Verizon support bots and on-line chats have been no help. Eventually my voice service found a connection to Telus. The mobile data pops up a message "Trying to sign in to Rogers" or now "Telus" But when I click on the message it takes me to a sign screen that times out attempting to go to a Verizon website. Pretty bogus for Verizon for this issue thread to be as long as it is.

Henry

vzw_customer_support

Hello hromer, thank you for reaching out to us. We're sorry for the issues you encountered while in Canada. Are you still having the same issues?

~Ivone

Morym

Has this been resolved? I don't see anything since the end of October.

rskimsey

I am in Vancouver now, 12/28/24, and am having the same problems. Have traveled to Iceland numerous times with no problems but apparently crossing the border into Canada is a “No.”

vzw_customer_support

We want you to be able to use your service while traveling, rskimsey. Please tell us more about what's going on. What happens when using the phone for calls, text, and data? Is anyone else experiencing the same issues?

-Danielle

leejamesk

This solution worked for me. My Verizon unlimited plan refused to provide roaming in Canada on Jan 5, 2025 even after the local Canadian operator "welcome" text stated I would get voice, text and data. So I added TravelPass stating I was traveling to China and Canada. I am already qualified for free Canada and Mexico roaming. I am not traveling to China so will not get any TravelPass charges, but this fixed the problem and my phone started to work in Canada. Good luck to everyone with this similar problem.

RMacR

Same problem. When I spoke to a Verizon Customer Support person, they said that it is a known problem, and they'll get back to me in 5 business days. Anyone on here get a positive result?

vzw_customer_support

Hello, RMacR. Help is still here. Please provide more info on what is happening when you attempt to use your phone in Canada. What is the make/model of your device? Any details will help.

-Natasha

RMacR

Calls drop. Calls have heavy static. Calls connect to other calls - when I place someone on hold they hear a separate phone call. Has been happening for over a year. If this isn't fixed, I'm going to need to find another carrier.

vzw_customer_support

Thank you for that information RMacR, we know how important it is for you to have reliable service. So we can better assist, we will be reaching out via Private Message.

-Sarge

Shackman

Same problem when traveling to Victoria BC. Freedom Cellular provides data to my wife’s iPhone but my phone only has voice! Verizon falsely sold me a premium plan that is NOT premium.

vzw_customer_support

Hello Shackman, I appreciate your concerns over this and want to help alleviate them for you.

When you're traveling, your device scans for the strongest signal. If you’re near a border, it's possible to pick up another country's network if that signal is stronger. If this happens, we send you a message to let you know the rates that apply for that country. Please view the International Travel FAQ'S resource we have linked below on using data in Canada to help.

-Sarge

vzw_customer_support

https://www.verizon.com/support/international-travel-faqs/

-Sarge