I've had to contact customer service either 4 or 5 times over the last 2-3 months... in person, by phone, and by chat. No one wants to help. Trying to get through the automated phone system, or waiting on hold until you get someone, only to be told you have the wrong department and you get disconnected when they transfer you starts to raise my blood pressure a bit. I keep hearing, "the bill takes a couple months to work itself out... it won't be right for a couple months." But it appears that one of the four lines I have isn't showing any sort of trade-in credits at all, and the other lines had them from the get-go -- that seems to indicate maybe one of the phones I returned didn't get applied to the right account. Especially since they sent too many boxes; and I keep getting notifications that I need to send in my trade-in. But all of the customer service people read from the same script and don't really try to help solve the problem. I once upgraded 5 phone lines and 5 tablet lines in one visit at AT&T and NEVER had any type of issues like this. I switched because of a good upgrade deal, but next time I'll factor in the cost of lousy customer service.
