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Cell phone coverage

My family has been a Verizon customer for probably 10 years or more. Cell phone service inside our home has never been good but in past was always able to go to certain areas of house and make and receive calls. Within last years I was able to switch my cell phones to WiFi calling and that fixed my in house calls . Up until recently when outside my house in yard/garden service was weak but always was able to make and receive calls , but now most of the time ‘no service’ or ‘SOS only’ when in yard/garden . What has caused this? What can you do to get my coverage back?

Comments

vzw_customer_support

We definitely value your decade of loyalty, Rp38. I know that I rely on my device to work wherever life takes make, especially when I am at home. We are here to help. It sounds like Wi-Fi calling was a great find to help out with coverage indoors at home, and the Wi-Fi probably doesn't extend too far outside your home. When specifically did this issue start happening? How far away from home must you travel before service improves? What are the nearest cross streets and city where this is happening?

Also, this video may give some insights on how factors outside our control can impact the wireless signal: https://www.verizon.com/support/troubleshooting-wireless-signal-coverage-video/

-Joseph

answers to your questions below:

When specifically did this issue start happening?

I know it was better last spring/summer/fall because I work around my garden and yard a lot then and always able to receive on my cell phone my daily calls from my 2 sons while outside. But earlier this year (mid April) when I start working my garden/yard they would call and they say call goes right to voice mail (sometimes worrying them because I do not answer).I started checking my phone while outside and noticed ‘SOS only’ or ‘no service’ almost every the time I check it. Since not outside working in winter(cold months) I cannot say if the problem existed sooner than April.

How far away from home must you travel before service improves?

When I do drive places away from my house I rarely use the phone while driving so cannot say exactly how far before improves. I know recently was getting service at Chevy dealership (corner of oh305 and oh45 in champion, oh…3.8 miles from my house) and cell service was fine.

What are the nearest cross streets and city where this is happening?

I live close to the corner of Prentice Rd NW and Oak Hill Dr in Champion(Warren), Ohio

I watch the video you sent and all that is said makes sense (I am a retired IT professional). We do live in ‘out in the country’ but my issue is that you would expect that as technology improves things would get better but they have gotten worse. I feel Verizon (with their changes and adding more customers) should not reduce the service of existing (long time customers). As a IT professional we were never allowed to implement new features without verifying they did not negatively affect existing features….I guess that is not the case anymore !

So what can you do for me at my location to get me back to the way it was!

vzw_customer_support

We appreciate you reviewing the video! All the same, I can definitely understand where you are coming from, and we want to do all we can to ensure you are getting the best possible coverage.

In order to assist more closely, we are sending a Private Note.

-Colin

I work in a pretty big hospital. I (along with other coworkers) loose service when I get to my office and have to walk outside and restart my phone to regain service. I am now missing calls and text from nurses and physicians and affecting my performance. This was reported as problem via our hospital administration. Verizon stated they were working on a fix and it has only gotten worse. I have been with Verizon for well over 15 years and this is beyond frustrating given the size and reputation of Verizon. The area in question is 45429. Please address the problem. I am about to transfer service.

vzw_customer_support

cseger, I did send a Private Note with some additional details for you.

-John

Mine as well long time customer I can barley stream TV since around April it's gotten horrible trying to check other options. I called and sat on phone with Verizon for 2 hrs and got no answers as to what the issue is.

Also long time customer and I'm paying way to much money to have my service suddenly get worse. Since April ish I can barley get a show to stream and I never had these issues before. And I thought 5g was suppose to be faster? My service gets worse when 5g comes on. I sat on the phone with Verizon for over two hours witch accomplished nothing. Looking for another carrier.

ProfessorVerizonWoes

I have the same problem. I’ve been with Verizon 26 years and have multiple lines. Over the past year, our cell service and our LTE Home service have been deteriorating here in southwest Ohio. I thought it was my phone and Verizon sent me a new phone and later Assurion sent me a replacement. No better. New SIM cards have not helped. I tried a jet pack; it was worse. I have had the LTE Home Internet for several years and now they say they don’t offer it here anymore and while I can keep mine (when it works, it’s decent), they can’t send me a replacement router even if they think that’s the issue. I recently have heard that Verizon switches towers/lines/whatever away from less-populated areas like where I am and maybe that’s why our cell and Internet are getting so much worse as time goes on. I work full time from home and have for 30 years. I need decent service. I never used to get the SOS error but I get it all the time now and so does my son, with a 13maxPro. Even contractors working on our house have noticed that the cell service here is worse just over the past few months. We don’t have these problems anywhere else, just here. I understand that living in a rural area means slower Internet but I’ve lived here 30 years, had Verizon for 26 years, and it’s never been this bad. I hate to change all my family members’ lines since they live elsewhere and don’t have these issues but this is untenable. I’ve spent many hours talking to Verizon Tech Support, Assurion Tech Support, and others at Verizon and they try to help but nothing is working. Does anyone have any ideas? Thank you!

vzw_customer_support

Nichole1018, we're sorry to hear that you're having problems with service. We want to make sure that you're able to use your devices without any problems no matter where you are. We'll send you a Private Note shortly so we can gather more details.

~Jesse

vzw_customer_support

We're sorry to read about your experience and we want to take a look at the service concern. Have there been any changes in your area as far as construction or other changes? What kind of signal does your device show when it does have service? ~Peter

I'm definitely having similar issues. I used to swear by Verizon and have also been a customer for a long time. In this past year it just gets worse and worse. Especially when dealing with 5G. We were forced to get 5G and it's worse than 3G at this point. I'm ready to leave Verizon and go elsewhere because there is no excuse for this. At all.

As for when it happens, it's not just at home, it's just randomly throughout the day on random days no matter where I'm at. It's such a shame. And it's embarrassing.

Same here, I used to get decent service (data and voice) most places I went. Now that is not the case, I'm sitting here right now in a populated city area with almost zero data speed. This happens indoors and outdoors and it's not just me or my phone or my service plan. This is a common problem with other Verizon customers, not only me or my phone. Now that our phones are paid for we are thinking of changing providers. Why pay this much for Verizon and get such terrible data speeds. I can barely send a text message today.

Same here. Undeniably severe degradation in signal strength and reliability, with no willingness by Verizon to explain why except to attempt to divert attention away from the issue by suggesting possible variables in location or service areas, inferring that this newfound lack of service is ‘out of their control’. There are no shifting variables - everything here is the same. It’s Verizon service that has shifted. I have four phones on my plan, in four distinct regions of the country. This is happening across all four lines in common and well-populated areas where we have previously had no signal/service issues whatsoever. In fact, one of the main reasons I’ve stayed with Verizon all these years (19, I believe!) was the superiority of their signal strength in comparison to others. This is no longer the case. And they won’t say why. I’m sitting here in a well populated suburban neighborhood once again looking at SOS service, for no apparent reason whatsoever. Last month I was in DC and couldn’t get a signal to call an Uber. Hurricane season is about to kick up and the ability to communicate with family members is of paramount concern . I’ve tried to resolve, or at least get some reasonable explanation, from Verizon as to why this is happening. None given. They know this is happening. It’s widespread. They offer no solutions . I’m no longer getting what I’m paying for. Time to try another carrier.

Same here. I LITERALLY just got my husband and stepson to switch over to Verizon to join me so we could all be on the same plan, and now we have the worst reception I've ever had. My husband had excellent signal most everywhere with AT&T, and is now pretty frustrated. Sometimes we have 5G, usually only one or two bars, but we are often down to one or two bars of LTE, with the internet features not working. We've restarted our phones many times. We go back and forth between our house in NJ and my parents' house in RI very often. We thought it was just where we live at first, but we've been watching our signals regularly. There have been a lot of issues reported in the PA, NY, NJ area, so I thought it would be better in RI... nope. Definitely unacceptable for the amount of money we pay. I haven't even turned in my trade-in phone yet because I have a feeling we're going to need to switch carriers.

Same here. I LITERALLY just got my husband and stepson to switch over to Verizon to join me so we could all be on the same plan, and now we have the worst reception I've ever had. My husband had excellent signal most everywhere with AT&T, and is now pretty frustrated. Sometimes we have 5G, usually only one or two bars, but we are often down to one or two bars of LTE, with the internet features not working. We've restarted our phones many times. We go back and forth between our house in NJ and my parents' house in RI very often. We thought it was just where we live at first, but we've been watching our signals regularly. There have been a lot of issues reported in the PA, NY, NJ area, so I thought it would be better in RI... nope. Definitely unacceptable for the amount of money we pay. I haven't even turned in my trade-in phone yet because I have a feeling we're going to need to switch carriers.

vzw_customer_support

blipblip, we're sorry to hear about the signal issues you're experiencing. We'd love to help you get your service back to where it should be. We'll send you a Private Note shortly.

~Jesse

vzw_customer_support

Reliable service is important, and we're truly sorry to learn of the connection issues you've been experiencing. We'd love to take a closer look and help find out what's going on. To better assist, we'll be sending a Private Note.

~Izzy

I’m sitting at home and we’ve never had this issue before; SOS only to one bar at most today. Has a tower been damaged? I’m in a rural area so I’m guessing we don’t have many towers to pick up the slack when one is damaged.

vzw_customer_support

Your time is valuable, and we are here to help. Please reach out to us at the time of your convenience for assistance. https://www.verizon.com/support/contact-us/ ~Geo

vzw_customer_support

Hello, wesley5150, I'm sorry to hear you're running into an issue with data speeds and this is causing you to think about leaving Verizon. How long has this been happening? Do you notice that your data speeds are affected when you are in a particular location?

-Lauren

vzw_customer_support

We're sorry to read about the issues with your service and we want to take a look. When did this issue begin? Does it happen at certain times of the day or all the time? ~Peter

vzw_customer_support

We want to help you as much as possible. Please reach out to us at your earliest convenience or reach out to our phone and chat counterparts using this link: https://www.verizon.com/support/contact-us/

~Jesse

vzw_customer_support

I’m saddened you’ve been having trouble at home MomsterDM. We’ve sent a Private Note so that we can assist further.

-John

Its ridiculous! Been a customer for 20 years. Coverage at my house is horrible now! Nothing has changed except the service I used to get with verizon. Many times I can't even call out. Less than 1 bar network on a good day, a * on most days! Spent 3 hours recently doing ALL the troubleshooting, nothing they suggested made a difference. Just ordered a new phone but,,,,I m second guessing even staying with verizon. As I m writing this im questioning why wouldn't I try another provider.

Same issue here. Loyal Verizon customer for many many years. Recently (within last year) cellular service is terrible. Around the house, when driving, always 1 bar or SOS on all of my 5 lines. All my friends are complaining too. My sister has another GSM provider and when we compared speeds and signal in many places her phone was able to make 250mbps down for most of the time even in woods and 2 of my phones anything between 8-16. This is ridiculous. I understand temporary issues i understand terrible service but not for top dollars! Have to finally find time and move on to another ISP. Very not happy with Verizon recently!

Both phones not connected to home wireless. Phone on the left $270 for 5 lines phone on the right $125 for 5 lines.

Half the price for "bit" faster service.

vzw_customer_support

Thank you for your loyalty these 20 years! One of our main goals is to provide reliable service, and we are concerned to learn you are experiencing issues at home. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

vzw_customer_support

urbiusz, we're truly sorry to hear about the service issues you've been experiencing, and we'd like to gather more details so that we can help find a resolution. To better assist, we'll be sending a Private Note.

~Izzy

Same as everyone else in this post. Been with Verizon for probably 10-15 years and always had been happy with the service. I live in rural Iowa so i understand there are going to be poor spots but lately the occasional poor has changed to the occasional good spot.

A year ago i could drive to work down a major highway and stream music just fine the whole way. Service wasn't perfect but we had 2 to 3 bars the whole way to town.

Now I have barely 1 bar and streaming cuts out several times.

We have 4 devices on my plan, android and iphone, and all of them see the same poor coverage.

Since my phone update with Android 14 last week, I have only had service about 10% of the time. I must rely on Wi-Fi for everything. I have stopped by 2 Verizon stores, but it has been no help

vzw_customer_support

Oceanbreeze06, we're sorry for the issues you're having with your device. What phone model do you currently have?

~Ivone

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