My Verizon cell phone coverage appears to be getting worse every month. Initially I thought it was because I had an older android phone but I upgraded to an iphone 7 several months ago and I still only get 1-2 bars no matter where I am. My calls are consistently dropped (with a called failed message) at home and work, both locations where I used to get excellent reception. I'm starting to think its time to move to a different carrier.
Help!
Verizon, please don’t respond by recommending that I connet to WiFi. That’s not fixing your problem, but rather a way to circumvent your problem. If I had WiFi, I wouldn’t need your service, right?
Even with WIFI calling sometimes works not reliable and the quality to terrible.
We appreciate your patience, mwtwen. Let's not give up on addressing your service concern. I just checked the zip code you provided, there are no alerts open for outages or network issues.
I would like to gather a few more details to help isolate the issue. Do you know of others that are either on your account or with Verizon experiencing the same issue? What kind of issues are you having with text and data (the more details the better)? Do you have HD calling enabled on your iPhone 7? Here is a link to help you check: https://www.verizonwireless.com/support/knowledge-base-206984/
GinaU_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It is a rural area but there is population of travelers and outside of the
area coming to this community to attend events and restaurants. The poor
service is across multiple phones and accounts. This is also an issue with
AT&T but I did talk to someone with Sprint and had decent service with
their device. I have tried the HD calling and WIFI calling with little to
no help. We have also started to try cell phone boosters for better inside
reception but with there is not a very strong outside reception the booster
does not do much. We are using more and more cellular technology in out
equipment for our farm and we need dependable service. We run cellular
tablets in our planter, combine and sprayer. We are looking at some other
items in our grain system and irrigation.
The weakest point is voice with text or data we are using a wifi network
that helps bridge the gap.
I know that installing towers are expensive and you can not put one on
every corner but if there is any interest we have a 90 foot tower that
equipment could be installed on to help with our weak area along with other
areas blocked by hills obstetrical.
Mike [removed]
Personal information removed as required by Verizon Wireless Terms of Service
These are fantastic details that help paint a clearer picture of your experience, mwtwen. Now in reference to those tablets or other smartphones, when off wi-fi what are your upload speeds and download speeds when running this speed test? http://openspeedtest.com
Do you have a Verizon Wireless business account, or is it a personal one?
David_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Sorry for taking so long to get back I was not around our farm until today to try to run the speed test. So the link you sent to do the test would not load. I had an app speed test that I ran and the down load was .4 to .74 and the upload was all around .65. This was 1x or 3g one bar. I went a few miles downs the road. Ahner 8 to 10 miles and I was able to get 7.31 down load and 3.73 upload. This was on lte three bar. The phones are personal phones and tablets I do have a phone and a couple tablets that my company that I work for that I am using. We are trying to run a farm and have a lot of technology in the tractors and my 67 year old father need to be able to make a call to get my assistance with the monitor setup with out his calls dropping and most times it won’t even complete the call. We are also running our irrigation through a Verizon cell signal and it took a half dozen try’s to get the system to connect and send the message to turn it off. We desperately need some assistance to get a better and reliable cell service for are little corner of the world.
Just up the road we have a small local restaurant that will bring in 300 to 400 customers on Wednesday night and decent crowds on the weekend. There is no service when you go inside and marginal outside. There is also a fairly main road that does go through hills and the towers around are blocked with something in our area should help the dead area. Our farm seems like the center of the pocket without service.
Thanks
Mike
mwtwen,
No worries at all. We are glad you were able to get back to us. I am sure you are frustrated with the loss of service. I would be too!
Coverage may vary day to day due to a variety of reasons such as cell site changes, foliage, construction, population changes, and interference. In this area, you may have trouble making a phone call or using your service.
We'd like to investigate this further since it definitely looks like there could be issues with congestion with that many people visiting the area. Be on the look out for the Direct Message from me.
Tamara_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have same issues a high phone bill for a service that is unsatisfactory. My zip code 72851. Your going to say you do not show any issues in my area. Then you will recommend I use wifi. Why do I need your services if I am forced to use someone else. I have called customer service and done the annoyance of factory reset. At this point I am looking into homing pidgins, as I feel they would be more reliable.
Our only goal is to assist you as much as possible in resolving your service concerns, RICFLO86. I see that this is your only post in this message thread and we need more details in order to provide you accurate information.
What specific Verizon Wireless service issues are you experiencing?
Do you experience those issues in specific places (home, school, office), or specific time?
What is the ZIP code for the trouble area?
AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It is our home area and are farm business, It is also affecting a larger community area including a local restaurant where a large number of people visit frequently. The zip code is 62940
Obviously you have not read any of these comments on this page. People including myself are having telephone reception problems. Everything else on the phone seems to work fine.
I think it’s time for all of us to move to a new carrier.
Only when Verizon starts to lose customers, will they do anything about this.
Zip code? Have you opened a trouble ticket with Verizon Wireless to investigate it?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I did 2 weeks ago.. Final answer is.. .Use Wi-Fi to make calls when home. That was so (insert banned word) stupid I couldn't believe they were saying it.. What about when I'm not home and it happens .
Ed B.
My husband has called them. they said they would look into it. It's been about 6 weeks and he hasn't heard back from them yet.
Amk1975, we appreciate your efforts to improve your service, and I'm sorry to hear that you haven't received a follow-up after six weeks. Help is here. How are your voice, text, and data performing? Is your service impacted whether you are indoors, outdoors or both? Please confirm your city, state and two nearest cross streets. Looking forward to hearing back.
LorenzoP_VZW
I live in one city but work 25 miles away in another city so I don't think it is location specific. It seems to be more systemic to the verizon network
Also like to add its in an urban environment, Los Angeles. So availability of towers should not be an issue. I am beginning to think that the system is overtaxed and glutted and there are too many people using the network. It has progressively worsened over the past 5 years and I have switched three phones.
I live in Los Angeles and I am noticing the same thing. This is starting to get to the point where I'm wondering if I need to change carriers.
I have been experiencing worsening cell phone coverage at my home over the past year or so. I have contacted Verizon multiple times; they trouble shoot, check updates, etc., but nothing has helped. Where we used to have wonderful service; it is now spotty and unreliable. It isn't just at home either; it seems to be a consistent issue everywhere we go.
we are in washington state - zip code areas 99114/99101/9912
I'm so sorry to learn about the service issues you're experiencing with your wireless device and service lately. Please know that we do value your business, and we definitely want you to be happy with your device and our network. I am happy to address your wireless concerns.
I sent you a Private Message so that we can further address this wireless concern for you.
AnthonyTa_VZW
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