Chaperone issues?

I have three little girls that are at the age where only the "COOL" kids have cell phones.....I hear it at least once or twice a week< PAIGE has a pink one, etc. etc. Im thinking that having one with the chaperone would be a great idea....has anyone had any problems with the program?

Accepted answers

SMRyan

You can setup chaperone services on up to 4 other devices on your calling plan. I would go to http://chaperone.vzw.com for an online demo of the features for Chaperone.

Here's a good overview of it's abilities and features that may answer your above questions

Allows for the creation and cancellation of child zones as long as the Chaperone child device is powered on.
The ability to set up a notification alert if:
- A child arrives at the Child Zone.
- A child leaves the Child Zone.
- A child arrives or leaves the Child Zone.
- Allows both parents to monitor one or more Chaperone Child devices by setting up Child Zone alerts.
- Up to 4 Child devices can be added to each Child Zone
- Each Child device can have up to 10 Child Zones created for it.
- Each Child Zone must have a unique name

Message Edited by SMRyan on 03-18-2009 02:29 PM

Message Edited by SMRyan on 03-18-2009 02:30 PM

All comments

SMRyan

VZW Chaperone is a great tool for keeping in touch and keeping track of your young ones. The setup process is pain-free, but if you do have any issues with the service you can always contact customer service (*611) with any concerns. But always keep in mind, other than these forums there's also FAQ's and support under the Support tab direct above on top of the website. There you can find any needed support for Chaperone.

Here's some information you may want to know

The monthly rate for chaperone is $9.99/month, with this service you can locate, and manage "Child Zones". Child zones are areas that you can setup where if the phone that has the services leaves or enters that area, you will be able to tell if it's that specified zone. Best example being school.

Personally, I've never had any issues with the service, it's perfect at keeping track of kids, especially during school hours :smileywink:

Message Edited by SMRyan on 03-18-2009 01:16 PM

Message Edited by SMRyan on 03-18-2009 01:19 PM

akiva

what about issues with the # of phones on the plan, or too many saftey zones?

SMRyan

You can setup chaperone services on up to 4 other devices on your calling plan. I would go to http://chaperone.vzw.com for an online demo of the features for Chaperone.

Here's a good overview of it's abilities and features that may answer your above questions

Allows for the creation and cancellation of child zones as long as the Chaperone child device is powered on.
The ability to set up a notification alert if:
- A child arrives at the Child Zone.
- A child leaves the Child Zone.
- A child arrives or leaves the Child Zone.
- Allows both parents to monitor one or more Chaperone Child devices by setting up Child Zone alerts.
- Up to 4 Child devices can be added to each Child Zone
- Each Child device can have up to 10 Child Zones created for it.
- Each Child Zone must have a unique name

Message Edited by SMRyan on 03-18-2009 02:29 PM

Message Edited by SMRyan on 03-18-2009 02:30 PM

ChantalV

I have had Chaperone for one month now. The first week I "tested" it extensively. I would see if I got alerts when my daughter left her zones. I would go onto the site and see if she was at school during school hours. Everything was great. Then the second week I got an alert that said she had left school at 8:45 a.m. I checked the website and it "located" her 6 miles away from her school. Without retelling the entire story, I ended up having my mother drive to her school and actually check that she was there and that her phone was there. The ordeal lasted 2 hours. The whole time the website saying she is 6 miles away from school. If this had been real I would have been looking in the wrong place for her. I talked to my local Verizon rep and he said he suspected that somehow the signal was bouncing off a tower and thought the tower was my daughter's phone. Since that time, I have had 4 more false alerts saying that she has left school. They all occur around 8:45 a.m. I check the website and about half the time the site locates her at the same location as that first episode and the rest of the time it locates her as being at school. This service is $9.99 per month. Every week I get a false alert. With summer coming I need this to work. This is like the boy crying wolf. How do I know when to believe it and when not to? The one time I decide it is a false alert and ignore it, will it be the wrong one?

john_august

The only problem I have with chaperone that is if you have one smart child, they can disable it by changing the location code on the phone from location on to e911. Or the can remove the chaperone program from their phone. I would like to see it work with either location code being turned on and a password to restrict them from removing the program. Also see my post on chaperone and usage controls working together

darkmuse

hmm, I recently enlisted for the service but have been unable to use the website to locate my child's phone. Each time I attempt to log in via Safari or Firefox the website goes to https://chaperone.vzw.com/landing and displays a blank page.

Any ideas are welcome...

SuzyQ

darkmuse wrote:
hmm, I recently enlisted for the service but have been unable to use the website to locate my child's phone. Each time I attempt to log in via Safari or Firefox the website goes to https://chaperone.vzw.com/landing and displays a blank page.

Any ideas are welcome...

Use IE :smileymad: Seems not all pages work with FF (my browser of choice) but when I use IE, the missing pieces and functionality is there. Someone isn't doing any X-browser compatibility testing....

I went into the store and purchased $500 worth of phones to be able to use the Chaparone services. I did this mid August. It has been nothing but a nightmare since. I have spent anywhere from 10-12 hours (both in the store and on the phone with tech services) trying to make this thing work. I am trying to run it on 2 child phones with 3 alert zones set up (home, school, work). Sometimes the alerts work for 1 child, sometimes the other, sometime none. We got an alert the other morning at 6:02 am that our daughter had left home. When actually--she was in bed asleep, we checked. We don't know what else to do. Unfortunately it is VERY unreliable and the service is very sporadic.