Class Action Suit ... 4G LTE

[mcpopp]

Does anyone know if there is a Class Action Suit against Verizon for the lack of advertised and promised 4G LTE service?

I've never, ever seen the 4G light up on my phone anywhere.  I think even if I was in a 4G area (not an extended area) it has the capability to light up (HTC Thunderbolt).

I never realized the number of people across the nation who are having the same problems with the lack of 4G LTE coverage ... in spite of the fact that going through the process of finding out if you're covered or not it always says "Congratulations!  You're covered." 

According to my map, if I walk out to the mailbox I should have extended coverage.  I have nothing.  No matter where I go.  Nothing.

Seems to me that perhaps a bait and switch is going on.   I realize that Verizon has a LOT of caveats about 4G LTE service coverage areas, but the promises, lies, and outright failure to fix this situation has to be stopped.

I doubt this will remain posted.  If it is removed, I will just find another way.

[davegr]

Good lord.  If you live in a 4G area and you have NEVER seen 4G light up on your phone you should take it to the store and see if there's something wrong with it.  Perhaps it is set to CDMA only?  Or maybe you have a hardware problem?  Have you done anything to troubleshoot the issue before you whine about a class action lawsuit?

Cheers,

Dave

[mcpopp]

We have TWO Thunderbolts. Neither one of them have ever said "4G" no matter where we go.

What is CDMA and how do I check if it is or isn't set.

Thanks for the response.

Marti

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davegr <community@verizonwireless.com> wrote:

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"Re: Class Action Suit ... 4G LTE"

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[mcpopp]

As a follow-up ... Found the CDMA settings and they are both set to LTE/CDMA.

Thanks again.

M.

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davegr <community@verizonwireless.com> wrote:

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[Tidbits]

class action lawsuits will fail for extended coverage areas. These are all based on roaming agreements. Also there are farther away from towers that are owned by Verizon that you may or may not get coverage.

As you said going to your mailbox you should have "extended" coverage...

I am not a Verizon employee and I used to live in an extended coverage area when the TB was first released. Almost 1 year later we got 4G and I saw 4G maybe 3 times throughout the year.

[mcpopp]

If Verizon already knew that I would not be able to have consistent (right now I have none, anywhere I drive to - I live in the sticks but have driven through other more populated areas) 4G LTE, then they should never have that page come up (after inputting your address) that says, "Congratulations! You have 4G ..." etc.

It should come up and say you may or may not have coverage ... instead of making me find out that I don't have coverage, write to support to find out why for months, only to finally hear someone say (after the time period expires for return of the phone and contract), that I (direct quote from email) "live in a 'fringe' area."

It didn't say "Congratulations! You live in a Fringe area," and if it had, I wouldn't have bought TWO of the phones.

I'm just saying.

M

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Tidbits <community@verizonwireless.com> wrote:

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"Re: Class Action Suit ... 4G LTE"

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[Tidbits]

It tells you flat out on their coverage map... They do NOT give any type of promise on coverage in extended coverage areas. I read everything before moving over to an LTE device.

[Tidbits]

Please by all means waste tax payer monies on this. I am pretty sure we have nothing better to spend that money on 🙂

[mcpopp]

I am only one of THOUSANDS of customers upset with Verizon's lack of 4G LTE service, their misleading advertisements, etc. When I was told "Congratulations! You are in the 4G ..." area, it never stated to check the small print.

Additionally, withholding the information via direct communication immediately after receiving the cell got me nothing more than months of emails stating, "it's coming in your area soon."

By the time I found out I live in a "fringe" area, it was too late to do anything about it.

I'm not a cell tekkie. I bought the phones in the good faith statement from Verizon stating to me that we were in the coverage area. Period.

Why is it that when someone wants to write a wrong (and for the good of all and not for one), the topic gets changed to something like wasting money to pursue an equitable resolution?

How long will people sit back and keep getting punched in the wallet before someone does something meaningful?

M.

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Tidbits <community@verizonwireless.com> wrote:

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[Tidbits]

How is it thousands of people don't know when the information is readily available online and in stores yet probably 10's of thousands of people know? You had 14 days to review and go over all the information as well as the terms.

[mcpopp]

You work for Verizon, right? LOL

I knew it.

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Tidbits <community@verizonwireless.com> wrote:

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[Tidbits]

If you say so. My last paycheck said Ventura Technologies, and I also got a check from the USM. My life must be hard working for 4+ companies, and the US government. Wonder how I found the time to have a family...

[gsdodge]

I agree with Dave.  Take you phone to the nearest Verizon store and have it checked if you have never had 4G service show up.  Hopefully the store is in a 4G area so they can validate.  I have a HTC Thunderbolt and generally have 4G service in Northeastern Virginia.  However, since early December both 3G and 4G service has been intermittent and at this moment it is down.  It was up this morning but mid morning it went down and has remained down.  Nevertheless, when it is up I do get good 4G reception.  At the moment I am getting 1x level only. 

[davegr]

Well, in the end I'd still be concerned why you are not getting 4G coverage anywhere.  So take it to Verizon and see what's up.  Could be the radios on the phone.  Could be the sim card.  But let someone take a look at it.  Coverage maps are as reliable as my ex girlfriend.  It's a cell phone.  It is not a perfect technology and you have no reason to ever think it is perfect.

~D

[mcpopp]

@davegr

I never expect anything to be perfect. BUT we've had Verizon coverage since we lived on the West coast going back to 1993. I've NEVER had any connection problems or service problems with them and whenever anyone has asked "what wireless company do you think I should go with?" ... I ALWAYS have said "Verizon."

Now, I'm almost ready to pay the money to cancel all of our contracts, stop paying the $258 a month we pay for service we're not getting. It would be worth it not to pay for something we're not getting even if I do have to pay the cancellation fees.

We're not rich. But when you do the math it doesn't take an idiot to figure out that buying into a pay as you go would be cheaper.

By the way, I haven't even talked about the Motorola Xoom that we bought last year. It took 8 months for Motorola/Verizon to finally upgrade that to 4G ... and that didn't work either. I ended up giving it to my 14-year-old grandson for Christmas.

Thanks.

m

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davegr <community@verizonwireless.com> wrote:

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[davegr]

Wow, can I be your grandson?  I need a Xoom.  Now, I'm sorry...I'm easily confused with all the irrelevant information.  Bottom line, are you at least getting 3G?  If you are, what's the problem?  You're not paying any extra for 4G or even a 4G device.  I'm here to solve problems. Not help with legal issues in the land of Make Believe.  I find it interesting you had "verizon" coverage in 1993.  Interesting because Verizon didn't exist.  Now, does your phone work when you go into a 4G area?  Once again, if it does not; perhaps, you should take it back to Verizon to see what's up.  Or, you could send it to me.  50/50 chance I'll send it back to you.

[mcpopp]

@davegr

I am getting 3G. I've never had a 4G connection on either of the two Thunderbolts we own.

It's the principle ... I bought them because we were told we lived in the 4G coverage area. So far, no matter how far I drive, we've never gotten 4G coverage out of it.

I apologize for the mistake of the year we joined Verizon. It was a long time ago ... and that happened to be the year that my dad died and I got married so it stuck in my head.

Whenever Verizon had first started wireless ... we were in and have been ever since. We never strayed because we had great coverage ... no dropped calls ... and it was relatively inexpensive.

I did try the LTE OnOff app. Nothing changed ... well, except for the fact that it went from 3G to 1x. I also saw a post somewhere that we should ask for new SIM cards to kick-start them into 4G.

Please don't buy a Xoom. It's not all that it's cracked up to be. I researched Zdnet, CNet, and many other reputable tech reviews before I bought it and was sorely disappointed in performance. Especially for the price. I have a Kindle Fire that is faster and connects to Wifi better than the Xoom or my Thunderbolt to 4G. And that's just inside the house. I can do everything and more on the Fire than I could with the Xoom at least as far as speed is concerned.

But I digress.

It comes down to this ... if you tell me you are going to give me an apple and you show up with an orange, I am NOT going to be happy. Even if you shoot it up with vodka.

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davegr <community@verizonwireless.com> wrote:

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"Re: Class Action Suit ... 4G LTE"

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[davegr]

Also, you asked for a smartphone. You got a smartphone.  It works like a smartphone.  Unless you drop it in vodka.

Now, take it back to VZW and get it checked.

[wifi2cable]

I TOTALLY agree with you, sir !! I've been saying this for weeks, that Verizon is making promises and selling contracts under false pretenses. I also agree with a class action suit. I have MY problem with 3g! Yep, all indications are that I get 3g...but, I don't and Verizon had me doing all kinds of useless tests and putting technicians "on it" only to find out too late that I, also, am in a fringe area. IF THEY HAD TOLD ME THIS IN THE BEGINNING I WOULD NOT HAVE WASTED MY MONEY. After the fact means after the trial period was up, in case "tidbit" sees this...Yes, mcpopp, it's the principle.  What makes it worse is the "early termination fee" for HAVING, by necessity, to find another provider.  All the fine print in the world doesn't forgive the fact that they know (we don't) where the "fringe areas" are. We find out too late. After the fact. As far as a class action suit, we are already throwing money away on plans that do not deliver. Why not put the money to good use and force Verizon (and ATT ) to fess up and be honest. Seems we only can expect good service if we know all there is to know about wifi. Is that the same expectation we have of cars? No. We don't need to be mechanics to expect a vehicle to do what we are told it will do:drive. We know what it said about the squeaky wheel... I would ask all the naysayers out there if they're getting 3g, and if not, do they enjoy paying for it anyway? Nuff said.

[wifi2cable]

go to wikipedia for your info on Verizon. 

[terror2]

Now I have no problems with Verizon or my phone.  But I couldn't help inserting myself into this conversation because I can't stand when people talk down to others, as though they know more, while spilling gobbledy gook.  By the way, taxpayers do not pay for class action lawsuits. The company that settles or loses pays for them. It's pretty rare for a company to win a class action lawsuit. They almost always settle. However, taxpayers do pay for judges salaries and court bldgs being staffed, having utilities, etc. in their state.  But then we pay for all of that regardless of what kind of lawsuits/cases are heard.  So not bringing a class action lawsuit would not SAVE taxpayers money.  Please don't spill myths as facts.

If you, Dave, are an employee of Verizon, they should fire you. I would hope you are not. Customers are revenue. Losing customers is never good. Talking down to customers is death.  It would be a simple thing to have an employee on here trying to help those having problems with their phones or directing them where to go to find solutions. But I'm pretty sure Verizon is not stupid enough to have an employee on here pissing off the customers.

Of course, if you are unhappy with service you should call Verizon and get a new phone or different service.  And if you didn't want to be stuck with a phone that doesn't work, you should be mindful of the 30 days return policy.  All wireless companies have this same policy so it isn't just Verizon. It can be frustrating when changing to a new type of device.  Many of the smartphones have proved to be lemons - which is why you need to be extra mindful of the 30 day return policy. 

It's never good to buy the newest device or the latest technology over that which has been proven to be good in the long run. I always wait until the bugs are fixed. I wish you all better luck with your next phone or wireless service.