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Complaint and runaround!

Complaint!!

On my Verizon account my husband bought his phone in Nov. of 2013 and was told the unlimited was no longer available. He was informed that it was switched to 2gb for the $30.00 a month data charge, no big deal. 3 months later I had upgraded my phone and was also informed that unlimited was no longer available, which I new. At that point I was informed that due to so many complaints about the tiny data allowance of 2 gb, it had change to 6gb data usage instead. At the time we didn't realize my husband did not get the same change with it being only a 3 month difference! Both phones are being charged the same amount of $30.00 a month but I get 4 gb more. My husband has called 3 times and talked with a rep. The first time they said they were going to send a form through to notify of the change and it would be 5 to 7 days before the change would take place, the 2nd time the rep told him they saw that a change form was sent and it would be 24 to 48 hours for the change to happen but 3 to 4 weeks later the change had still not happened. On the 3rd try which was just yesterday the lady rep said there was never a form sent through and she would push this through. She then informed him that she was going to send her name and e-mail address to our e-mail on file with our account so we could get back ahold of her if this change didn't happen but guess what, nothing was resolved again and no e-mail from the rep!!! We are not going to pay the same exact price per phone for data when it's a 4gb difference. And NO we do not want a shared plan which they tried shoving down our throats everytime my husband called, we just want this corrected!!! If this does not get moved to the 6gb in the next couple days I will drop our account. I have been a loyal customer for quite some time now and never had a problem prior to this. I use to rave about Verizon but will have to steer people away if this doesn't get resolved.

Thanks!

Comments

Snn5

Sounds like your plan was a promotional plan.

Verizon_Support

Hi JenDar,

We would never want to see you leave! Your loyalty means the world to Verizon Wireless. We know receiving the best value for your plan is important. We can review your account for plan options. Certain promotions can only be added to the account within 14 days of making a plan change. I sent you a direct message request for account review. Please respond to the request.

PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Weth

Wait, this happened 26 months ago and now you are trying to get it changed?

veryfrustrated0118

The OP is looking for the Verizon Max 6GB for $30.

This is how this plan worked.

Originally it was offered as ONLY unlimited data customer switching upgrading and switching to Edge could get this. This was the incentive to switch to Edge. I don't know when VZW changed it and made it available for all unlimited customers to get this data plan but they have. Unfortunately, when your husband got his phone this was not the offering and there is no rule that states that they have to give it to him. You could claim it is a matter of principle but think of it if you were running a for profit business. If you have a promotion and a customer was not eligible for the promotion you wouldn't give it to them. It is really that simple. VZW used to cow-tow to customers so much that it got out of hand. Now that they are tightening up customers think that VZW is raking them over the coals or whatever term you want to use. It is their business and they are free to run it in whichever way they see fit. We are free as consumers to choose another carrier. I wouldn't expect them to give you a plan that you are clearly not entitled to.

On the other hand if you are on the 700 minute plan (the lowest available plan) the lowest cost you could be paying is $140 (without discounts and tax) if I did my math correctly. If you have unlimited texting it would be $160. So for $5 more you can get 8GB shared unlimited talk and text.

Snn5

Vzw offered me the 6GB Edge Maxx plan when I had 450 min, unl text and data for $30 + $60 + tax. I forgot how much they wanted for that plan, but they basically said I would be paying the same, so at the time...paying $100 a month for 8GB over unlimited didnt sound too swell.

veryfrustrated0118

450 minutes with unlimited text was I believe $60 plus unlimited data was $30.

I am still stuck at the fact that unless the OP is on the old nationwide plan at 700 minutes for $50 then $10 for each line then $5 texting and $30 data for each line for a total of $140 the ME plan is a way better value. I wonder if between the 2 of them they are using 6GB.

JenDar

I understand that they are a for profit business, one little fact that is being missed is we were told by Verizon they were going to change it with time frames as to when this was going to happen. So that's good business?

ynggrsshppr91

Good luck at your new carrier

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