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Coverage Gotten Worse

I have the Galaxy Fold 3 and my wife has the Galaxy S23 we live in zip code 39466. Both of our services have gotten progressively worse over the last 6 months. I used to have a signal all the way to work located in zip code 70427 but now I have no signal for 80% of my drive. No data and no signal for calls or if I do have a signal it drops or is so hard for the other person to understand due to static or cut-outs. This is occurring on both phones. I loved Verizon when I first got their service but now I am strongly considering another company especially since my work phone is AT&T and an iphone 13 pro and it never loses service. Verizon please help!

Comments

Verizon_Support

We greatly appreciate your loyalty, and we are sorry to read that you've been having issues with your service, as we always strive to provide you with the best coverage. We will send you a private note to better assist you.

You are not alone, I live in a place where I used to have 4 bars, and now all I have is two at the most. I have an iPhone 14 pro max and it’s just terrible. I read a thread on Reddit where other people are having the same issues as well.

Verizon_Support

Hey Urmajst1, we're sorry to hear that your signal strength has dropped. While signal strength isn't always an indicator of an issue, we're definitely here to help. Please be on the lookout for a private note from us, so we can gather some additional details about your experience.

-Joseph

Is there an issue in 55105? I am having trouble making calls and sending texts - tested TMobile and no issue so do not think it's my phone.

Our iPhone 10's used to get really good coverage. Recently that has changed. Getting a lot of SOS service only now.

Verizon_Support

WMJS, we're sorry to hear that you're having problems with your service. It's our goal to make sure you're getting the reliable connection you need. We're going to send you a Private Note so we can gather more details.

~Jesse

Verizon_Support

We know how important it is to have your service working, we'll be glad to help out. We will be sending you a private note to better assist you.

~Freddy

I too have the same problem. We moved to this home about 4 years ago and the coverage was ok, not great but usable. It has gotten much worse and we can hardly use our phones here. Our kids have ATT and have great coverage here. I wonder what's going on?

I’m having the issues with service as well im using the iPhone 11. Sometimes I’ll have 2 or 3 bars but have no internet service! I can’t even send an imessage. I think it’s time to start looking for another carrier.

Verizon_Support

The last thing we would want to see is for you to leave us, Jettvw. I know how much I rely on my data, and how I would be affected if it wasn't working. Let's turn this around and help find a solution. Please be on the lookout for a private note from us.

-Joseph

Verizon_Support

We definitely want to take a look at this coverage issue. When did this issue begin? Is it everywhere or in a certain area? ~Peter

Verizon_Support

Just following up on our last message. If you still need assistance, let us know, and we'll be happy to help out.

~Freddy

I've tried to respond but it keeps getting sent back. The problem started about 6 months ago. Calls have always been spotty. Have to be standing at the right place. But data is almost non-existent now anywhere on the property. Web pages take forever to load or not at all. I used to be able to use my phone to read the paper and such but no longer.

Verizon_Support

Please reach out if you have any other questions. We are here to help. You can also contact us here: https://www.verizon.com/support/contact-us/ -Joe

Verizon_Support

We're sorry for the issues you're encountering. We can check further into this. I will be sending you a private note to further assist.

~Ivone

My signal has been terrible lately I can’t load a page off web , I can stand right here smack dab in the middle United States and not have signal on an iPhone 12 been paying $300 a month for many years now for some phones and ever since they switch to 5G it has got worse This is What Verizon says about it. “ This could be because you are too high, too low, too far or even too close to the tower. ”. What? Are ya joking ? Seriously is Verizon saying it is our fault because of where we’re standing or where we are they make billions of dollars they should have enough towers to cover every inch of every spot in the United States whether there’s people standing there or not this is a joke it’s getting very close to time to just switch networks.

Verizon_Support

Adam46, we're sorry to hear that your coverage isn't what it should be. Let's figure out what's going on with your service. We're going to send you a Private Note so we can gather more details.

~Jesse

I have same problem here in Minneapolis, MN area. Since the introduction of 5G, there are more and more gaps. I finally got through to technical support this afternoon (after 2 months) and they admitted this 1 mile stretch of road in a suburb of 50K people with lots of home is showing that it is weak. I was then told essentially, it is what it is. It is both shocking and extremely dissapointing that Verizon is going backwards with their network AND they apparently don't care enough to do anything about. After 20 years with Verizon, it is time to change. To repeat, I am in a large suburb in a metro area of 3+ million people. #service #unhappy #frustrated

Yes I agree, this correspondence from Verizon is nothing but lip service. Corporate doesn't care. It's all about money

Out of the many years I’ve had Verizon this is the first time I’ve experienced bad internet service. Cell phone coverage is terrible and even with the new wifi I just got from Verizon it doesn’t work either. I thought it was just my phone but I guess it’s everywhere. Might need to switch carriers if something isn’t done

You're not alone. I've had Verizon phone service for 20+ years and it's never been this bad. The main cell tower for my town is 200 ft behind my office and I get daily warnings that the Verizon network is not available. Most of my calls are via wifi which works in the office but not on the road when it's extremely necessary. Rebooting doesn't work. It seems as if they've decided to focus 100% on the 5G rollout.

Verizon_Support

Hello, Michalae, I'm sorry to hear you're running into an issue with your service. We appreciate your loyalty over the years and don't want to see you go. You mentioned that you're running into trouble with your Internet service. What type of Internet service do you have? As far as your phone, what issue are you running into with service? Is this happening at a particular location?

-Lauren

My cell phone service with Verizon has declined since February of this year. Terrible at work, terrible at my sons school, terrible even at my residence. I could be driving in my car and still not receive service either. Doesn’t seem to matter where I am the service is just not working . I just recently cancelled my spectrum because Verizon’s has internet/wifi for home in my area now and even when I’m trying to just use that and not cellular service its just as bad if not worse.

Verizon_Support

Sanddog63, while improving the network is important, it's important that things are working where needed as well. I've sent a PN, so we can take a look at this together.

-John

I know what you mean, I have noticed the same thing this year. I don't have coverage where I used to sometimes, call drop easier, if I am in my car I cannot be reached, etc. etc. I have talked about this with others and the same thing happens to them, I thought it might be my phone,. Verizon used to have the best coverage, not so much anymore. Many places give free phones when you switch service, I remember that used to be a thing with Verizon too. It happens.

I’ve thought about going back to spectrum for internet and possibly now a phone . I think it’s cheaper too with better service

Verizon_Support

Hello, toneeeeeee, I'm sorry to hear you're running into an issue with your service. How long has this been happening? You mentioned an issue with calls. Are you able to text and use data okay? Is this only happening at particular locations?

-Lauren

Verizon_Support

Hello! We are here to help with service issues. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

I am having the exact same issue! It's so frustrating because we switched to Verizon when we moved to a new small town 5 years ago and had good coverage till the past few months. Now I can't get service at all through 90% of our little suburb. My calls get dropped constantly or won't go through at all. The other two phones in our house are having the same problem. I cant even send texts most of the time now.

Verizon_Support

We certainly appreciate the 5-years of loyalty, and are sorry to learn that you've been having issues with your calls and text messages, Edoane88. We are here to help look into this. Please be on the lookout for a private note so we can better assist.

-Joseph

Add another frustrated Verizon customer to the list of poor cell coverage. I live in a state with a lot of mountains and spend considerable amount of time in them. The reason I got Verizon in the first place (even though they are insanely expensive) was their great coverage in many of the mountain areas. I used to have service when my friends with T-Mobile and AT&T had nothing. Now, it is reversed. Places I used to have LTE and 2-3 bars, all I get is SOS and my friends with T-Mobile and AT&T have service. Why has this happened? Doesn't seem like a rare occurrence but becoming the norm for Verizon customers. Might have to be switching service providers if things don't get better.

67758 is my zip code and service used to be superior ro any other. Now it has dropped multiple times where no service and I must use wifi calling, and now do not have 4 bars either. Lucky to have 2

I, too, am experiencing decreased coverage. Zip is 77385, Conroe Texas. Used to be excellent, all bars, now 1 , 2 or SOS. I have iPhone 15 pro max, hubs has 13 pro max. I’ve done a network reset with no change. What gives????

Verizon_Support

TT4L, we always want to make sure that you receive the best available service in your area. To better assist, we'll be sending a Private Note.

~Izzy

I live in Rociada NM and since the Hermits Peak Calf Canyon Fire nearly 2 years ago our service is so bad. Most of our area in 87742 do not have service and no Internet provider is available for WiFi. Please contact me so that we can resolve this issue.

Verizon_Support

We are here for you and we are here to help. We sent a Private Note to further assist you. ~Geo

Same, I'm in south texas San Antonio/Austin area. Uses to get 5g everywhere. Now I have to go at least a 100 miles away from either city center to get 5g . They have obviously done something to the network that they don't want to talk about publicly. Either ongoing repairs of some other issue.

I agree, the coverage where I am started with my job when the company changed to Verizon, this was February and March 2023 updated our servers after crashing one day and since then, no service. You have to stand by the only window in my area to receive just a little bit of connection or you have to go outside completely. Think there might be some type of blockage because the service is somewhat better when outside, but who's gonna stand outside all day long. For our servers and using them for work, our internet connection is extremely slow and some things don't even load and we have to result to our phones at times to complete any work.

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to start a new conversation on the most relevant board. Thanks!

Verizon_Support

Michalae We're sorry to read about the concern with the service in your area and we're here to help. When did this start? What signal is showing on your device when you have these issues? ~Peter

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