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Coverage has degraded around my area lately

Lately my wife, my mother-in-law, myself and several other people that I know in my area who have used Verizon for several years now have been experiencing severe degradation in their service. I've been seeing a lot of posts of similar things happening to other Verizon customers all across the United States. Is there any plans to resolve this issue quickly and what can we the customers expect to see for the loss of contact with our families loved ones businesses excetera cetera? I understand the problems occur but it is extraordinary inconvenient when we have become so reliant on having a reliable source to keep in contact with everything we need to keep in contact with every single day.

Comments

jav6

What is the area/zip code you are having issues with?

Monzilla

724/15022

Verizon_Support

Monzilla, we can't have you and many other people in the area having trouble with the service. What exactly are you experiencing with the service (dropped calls, slow data, no service)? May we please have the nearest intersection where you're having trouble at? We'd like to check the are further.

StevenM_VZW

Monzilla

It is Total service drop and it happens constantly in various spots. we were the other night and as soon as we approached the area on route 43 I lost all service for 5 minutes or so. if I'm not connected to my Wi-Fi at home sometimes it works great and other times I'll lose calls I'll have no data it's just so hit or miss. Honestly a few months ago is where it started. We were in Washington PA and my phone lost all service there were a bunch of people already in the Verizon store due to this issue being throughout the entire area.

Verizon_Support

I apologize for this service issue as you have reported, Monzilla. Let me continue to work on this issue to see what the root of the problem. What is the exact location of where Route 43 is when you encountered this problem? What is the terrain like in that area? Were you driving at the time when having connection issues?

EdwinW_VZW

beaken

Mozilla you are correct there are significant issues with Verizon's network adn dont let Verizon fool you, just ask them to be honest with you.

I have been testing similar issues in 12+ cities (and areas in between), since March thru today October 7th, 2019. Verizon pounds their chest in how good their network is yet blames hardware device vedors. What Verizon doesnt tell you is they are killing their 3G svc by end of year. Although this sounds good and is improving our signal, yet its jacking with the network, and its a problem in the cities I have tested including my home city of Kansas City. Then the blame goes to (per Verizons tier 3 folks I talked to) Apple for not updating their device firmware for the changes Verizon makes to its network? How is that Apples Fault? Its funny, when I called them on it, they wouldnt get on the phone with Apple SR Advisor to discuss. Verizon goes on to advise if its not the firmware then the hardware is bad. Keep in mind they dont have a way to fully test it (only Apple can do a complete HW test), so they just make it up without the test IN my case, I have multple HW test results that fly in the face of their false claims. Bottomline, as Verizon tries to turn off their 3G network and role out their fake 5G Gigabit internet, (which isnt giga resbit its about half a gigabit), its messing with the overall network stability. Reminds me of the Sprint, all over again. I have tested this on multiple iphones (6s Plus & Iphone 11Pro Max) with similar results.

johnhamp

Having problems with not being able to do anything with my new iPhone 7 despite have full bars on both 4G and 3G ! This all started when I switched to unlimited. North Carolina.

drm1963

Harrison, Tennessee Cell Service degraded badly from Full bar to in past 6 months now @ 1 dot

drm1963

Member

3m ago

First off We have iPhone X, iPhone 6s+, iPad 9.7 with Cell service on it.

Family has iPhone x, iPhone 8, iPads, a few Android devices etc...

We are an Apple FamilyWe have lived in this Home for over 5 years and I have been with Verizon forever, prior to moving here.

When we moved in we had Cell service at MAX strength.

Over pst 6 months our cell service has degrade to what it is now, ALL BUT NON_EXISTANT!

Now this is both inside and Outside the home and the Tower is 1.5 miles away and since I hve not moved my 4,000 sqft home and from what I can tell the tower has not moved either there must be something that Verizon is doing to degrade the signal.

I keep all the phones for my family updated. I have had the phones to the Verizon and Apple store and neither have identified issues with our phones so again, there must be something that Verizon is doing to degrade the signal.

I have spoken to others in the area with Android as well as more Apple products and they all have the same story.

Verizon service has degraded to the point to where I am looking at changing providers as well as recommending others do the same in the area and then Verizon may take notice of the situation!

I can go to my family inCleveland where we have always had a full bar and strangly we still have a full bar when there but again we return home and anywhere we are we no have just 1 dot or less!

drm1963

Harrison, Tennessee 37341 Cell Service degraded badly from Full bar to in past 6 months now @ 1 dot

drm1963

Member

3m ago

First off We have iPhone X, iPhone 6s+, iPad 9.7 with Cell service on it.

Family has iPhone x, iPhone 8, iPads, a few Android devices etc...

We are an Apple FamilyWe have lived in this Home for over 5 years and I have been with Verizon forever, prior to moving here.

When we moved in we had Cell service at MAX strength.

Over pst 6 months our cell service has degrade to what it is now, ALL BUT NON_EXISTANT!

I have spoken to others in the area with Android as well as more Apple products and they all have the same story.

Verizon service has degraded to the point to where I am looking at changing providers as well as recommending others do the same in the area and then Verizon may take notice of the situation!

I can go to my family inCleveland where we have always had a full bar and strangly we still have a full bar when there but again we return home and anywhere we are we no have just 1 dot or less!

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