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Coverage in north central Massachusetts

I have been a Verizon customer for nearly 20 years. For most of that time, I have stuck with Verizon because the coverage was hands down the best.

Over the last 2 years, Verizon's coverage has gotten worse and worse. I live in the north central Massachusetts. I get poor coverage at home in Groton, and now no coverage at all in the center of Townsend where I work . All the other Verizon customers at work have the same problem so it isn’t just me or my phone. One colleague switched to T mobile this week to try to get decent service. The rest of us will follow soon if we can’t get service on the Verizon network.

Comments

Verizon_Support

Before anything, thanks for your 20 years of loyalty to the company; we truly appreciate your business. Dealing with coverage issues can be frustrating, especially if it keeps getting worse and worse. We are here to help. Please elaborate, what exactly happens when you attempt to use the service (calls/texts/data)? What recent changes have you made (relocated, phone upgrade, software update, etc.)?

~Gilbert

DSTONE8358

Nothing happens. I can’t get internet data or make calls in Townsend. No equipment changes, and besides the ten people I work with who have Verizon have the same problem. Have you degraded your network?

Verizon_Support

We want to figure out what's going on with your service. What troubleshooting have you tried?

~Jesse

Verizon_Support

It seems like we didn't receive a reply to our last message and, we are always here to help out. If you still need additional assistance, please provide us with the previously requested information, and we'll be happy to help. ~Freddy

DSTONE8358

I turned Airplane mode on and off- no effect.

I turned the phone off and on - no effect.

tried turning off 5G - no effect.

have you tried fixing the cell service / data speed in Townsend, MA?

Roco420

Same issue. In Townsend especially. Customer over 20 years. Bell Atlantic days. Move to Townsend 3 years ago and nothing but bad luck with service. Few different phones

Have 3 personal lines (family) and 2 buisness lines. All do same. No signal.. everyone I talk to in town that has Verizon says it stinks. About to switch company's. What's the point of having a phone if it don't ring?

Verizon_Support

Roco420, my apologies to hear of your experience. We know how important it is to have a working phone and have access to your friends, colleagues and family. Help is here as the last thing we want to see is you leaving us. I have sent you a Private Note to gather more info from you.

-Natasha

3OHK

I live in East Longmeadow, MA (ZIP 01028) and our signal strength from wherever the nearest tower is is absolutely abysmal. We get dropped calls, etc and, for a company like Verizon, with all of its resources available to provide reliably consistent coverage, especially in one of the most densely-populated areas of the country, the Northeast United States/Southern New England, is at once both maddening and completely avoidable.

Both my wife (I-Phone 13 pro) and I (Pixel 4a) experience the same barely-usable signal levels at our home and have for years now.

I have noticed that, in the past two years or so, Verizon has installed a couple of mini-towers on the telephone poles that line Route 83 here in town, located about a mile apart from each other.

Every time we drive past one of these mini-towers, the signal strength on both of our phones jumps to 100%, before dropping back to near-zero as we approach our home.

What would I need to do to contact Verizon and request that a mini-tower be installed somewhere nearby to give us the signal quality that we’re paying for, but not getting?

Verizon_Support

We know how important it is to have your service working, and we are always here to help. To better assist you, we will be sending you a private note.

~Freddy

Otter6

I live in Duluth MN and have usually had good coverage. I’ve been a customer for 18 years. Bought a cabin 25 Miles NE of Duluth and get horrible coverage. Because we are there a lot I’m thinking of switching providers. Our At&t neighbors have no issues.

DCC4

I have the same problem. Definitely getting worse in Groton. Many dropped calls and no service at all. I run a business out of my home. I have tried all the suggested ways to improve service. No changes. I am also considering changing to another carrier but have been a customer for 30years. I see you wrote this long ago. Did you switch and how is service?

Verizon_Support

Hello, DCC4. Ensuring you have only the best in service is always our goal. Help is here. We would never want to see you leave us and your many years of business mean the world to us. Please share more details. What is your zip code? I see you stated that you have issues while at home. To begin, please tell us more. How far from your home must you go before you notice a positive change in your service.

-Natasha

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