I ordered phones via chat on 12/20/20 as there was a BOGO offer plus rebate that was attractive. I didn’t know if I’d be eligible for the promo as I was a prepaid customer. I contacted sales via chat and was told I’d be eligible for the rebate and signed up only to have the rebate denied after the return period was over.
I contacted customer service via chat, who refused to locate the chat and also refused to provide any information regarding a sales contact that could locate the representative providing what verizon is claiming to be bad information. To add further insult, the rep I was trying to work with completely stopped answering my messages when I requested the chat ID. UNBELIEVABLE
Who can I talk to that will actually look up this information? There is a serious issue when reps are lying to close sales and staff are refusing to help fix the issue. Had I not been eligible for the rebate, there’s absolutely no way I would have purchased the phones.
