Data Throttling All day every day

[mjrunion]

I have a so called unlimited plan and have found that I am throttled to less than dial up speed all day mon-fri every day from 8-5 at my work place in 95661. It doesn’t matter if I have used no data or 20gb of data that month. Speeds rarely break 50 KILOBYTES per second. With latency exceeding 800 ms. I have contacted support and they confirm that I am being throttled. I was also told that there are no plans to increase service in my area to correct the capacity issue  

The service is unlimited but is absolutely unusable in its present state. I would like to know if there are any plans by Verizon to correct the capacity issue other than driving people to other providers by charging for services that are not provided. 

[rcschnoor]

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@boringusername wrote:

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@rcschnoor wrote:

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@mjrunion wrote:

I have a so called unlimited plan and have found that I am throttled to less than dial up speed all day mon-fri every day from 8-5 at my work place in 95661. It doesn’t matter if I have used no data or 20gb of data that month.  

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Verizon has 3 levels of unlimited data plans. The cheapest one has the possibility of being "throttled" AT ANY TIME there is congestion on the local towers. The mid-tier has no throttling until you have used at least 22 GB in a month on a line. The highest tier has no throttling until you have used at least 75 GB in a month on a line.

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WRONG on so many levels

A) Verizon has 2 levels of priority

B) Deprioritzation is not throttling

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A) I made no mention of how many levels of priority Verizon has.

B) Which is why I had quote marks around "throttling". Of course, I forgot the quote marks on the 2 higher levels of unlimited service, but was speaking of the same type of "throttling".

[greasegizzard]

What would make sense would be for Verizon to improve their network to handle their customer base. I'd much rather see that than have free streaming services that I can't use because my speeds are worse than dial-up. Or see them bragging about 5G when my phone still struggles to get 4G in a lot of areas. 

[vzw_customer_support]

greasegizzard, It's our goal to ensure you have service wherever you use your devices. While we are working to continue upgrading areas with our 5G Ultra Wideband services, we consistently work to improve our 4G LTE coverage, as well. When did you first notice your speed decrease? What area are you located in? Which phone/devices do you have with us?   TanishaS_VZW

[THOJER4]

It is logical from Verizon's marketing to assume that throttling is an occasional experience, not an everyday occurrence. Verizon has many creative ways to market themselves resulting in deceiving appearances. As a customer, I am left without sympathy or patience with Verizon's habits.

[Cophros]

What a garbage response. You must work for the thieves, am I correct?

Switch to Sprint. 

Their customer service is s*** but at least they don't blatantly drop off their customers.

[dlransier83]

I just recently Switched to the "Unlimited Plan" and can't even get adequate service in my house, where I used to have 4 bars solid. I am about to look into another provider if Verizon doesn't fix this.

[vzw_customer_support]

Oh no, dlransier83! It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Can you please provide us the cross streets and zip code of your location? 

RachelM_VZW

[Richard40]

Is there any kind of reporting that people can access that indicates how much data is de-prioritized or throttled due to network traffic?  I'm sure Verizon has that internally so they can plan their network.  I think that would be very nice if prospective customers could see how likely or unlikely it is that they will be impacted by this.

[vzw_customer_support]

Richard40, while we do not have access to any such reporting, we do want you to have the service needed. What plan do you currently have? Do you find this is happening at specific times or locations? Are you experiencing any issue with calls or messages?

LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Obsidian2222]

These "copy and paste" replies (below) are not only worthless, they are actually worse than if you hadn't replied at all. When someone asks you a specific question, seeing you make the horrible decision that the correct response is a half hearted apology, followed by more questions is dumbfounding. Since that response is either a complete lack of understanding or, more than likely, simply laziness. It would be much better if you just said "I'm sorry that we terrible and I don't have a good answer for you".

"What plan do you currently have? Do you find this is happening at specific times or locations? Are you experiencing any issue with calls or messages?"

[Obsidian2222]

Wehe

The apps name that is...

So I recently was forced to switch as well. I added (swapped in a sim) to a new phone (OnePlus 7 Pro) that I bought outright from the manufacturer. I have/had a Pixel 3 XL on that line and just wanted to pop the sim into my 7 Pro to use along with the 3 XL. But because VZW is VZW I had to activate the phone on their Network. When this was done it removed my discounted line access fee (it's happened 1,000 times before). So when I called in to have them fix it it was sent up the chain. The result? It was denied. They didn't email, text or contact me in any way. The first person I talked to wanted to play the semantics game with me (IE Line Access fee vs Line Access fee minus the discount amount).

This is a carryover from the $40 per line subsidized rate. After 2 years you weren't in a contract anymore but, more importantly, you had also paid off your phone. Unless you called them you would be paying for the Once the unlimited plans came out (BYOD) they changed that to $15 per line (Semantics - discounted it $25). 

[Obsidian2222]

*You would be paying the extra $20 a line forever. So each time one of our phone's was ready for an upgrade (remember that?) I called and they reduced it. When the BYOD thing hit new plans were made and that discount became permanent (even if you bought a discounted phone). Even though it was permanent you still had to call when you got a new phone to have it applied. 

When the Unlimited plans came out that dropped down to $15 a line but dumbphones went from $5/10 to $30. Anyway before I activated the 7 Pro I made sure I was gtg but after I activated I called them to change it and the option was gone so they sent it to be fixed. He told me it would be and I'd see it on the next bill. It wasn't so I called again (after paying an extra $75 at this point) and they sent it again. It was rejected, I wasn't contacted and when I contacted them they said that they couldn't do it. I popped my sim back in my 3 XL and asked them what had changed on my plan. She couldn't find anything so argued semantics.

This is when I was going to leave. They then told me about the "Goloyalty Unlimited plan" and it's cheap so I figured I'd give it a go and test it while looking for a new ISP. Those results are what I got. My Download speed is 200-300kbps. Speedtest shows 50+ Mbps. If I activate VPN 10Mbps download. It's a racket. But use Wehe to check throttling on streaming apps etc