I have been very disappointed with the data usage on my iPhone5. I have been with Verizon for many years, and I had the unlimted data plan with my Blackberry. They stated that I was grandfathered in, however when I got my iPhone5 they switched me to the 2G of data without my knowledge. When I went into the store to ask about the issue, they said it did not matter that I was grandfathered in and I would be switched. The woman in the store did help me figure out how much data I usually used, and though we went through the data usage calculator mutliple times, almost every month I find myself close to if not over the data limit. I have been using much less data to make sure I do not go over (I basically only use it for my emails), however it seems as if every month I am exceeding my limit.
This month, I am particularily agrivated because I recieved a text saying that I had hit my data limit, and I immediately turned off the cellular data and iMessage. However, when I logged on to my Verizon account, it stated that I was .0001 GB over and would have to pay the $10 overage fee. When I called to inquire further about my data usage, the customer service representative was extremely rude to me and made me feel like I was wasting her time.
It is getting a little ridiculous that I can barely use the data that I am paying for, and I have been starting to seriously look into other wireless providers. Verizon is not the same company as it was when I first started using their services, and I am extremely disappointed with their decline in customer service and support.
