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Do you have horrible service in King William, VA?

We moved to KW 8 months ago and the past few months our service has diminished greatly.

We are experiencing dropped calls, less than 3G signals and the inability to use our data plans. We called and opened a "trouble ticket" and a service tech was supposed to come out and check the signal at the local tower but I never heard back from anyone. Customer service said they could sell me a network extender but I told them I should not have to pay for their lack of adequate service and the fact I have the cost of 4 working lines with them.

Has anybody had similar experiences and have any input for resolution?

Comments

MiiHere

You're actually in a Verizon Extended coverage area which means you're using another carriers towers.

Coverage Locator

I suggest using your Wi-Fi when possible and if you're having trouble with calls, download an app to make and receive calls over Wi-Fi and an app like What'sApp to send messages.

The reason you haven't heard back is because it takes awhile for them to look into things, but also because you're not using their towers; based on the map.

DMan929

They admitted the equipment in our area is not theirs but the reassured me the tech would be in touch within 48 hours and I received a text that night I spoke with them it had been assigned. However, that was over a week ago.

I'll look into the Wi-Fi but since we have satellite for I-net that might not be an feasible option for us.

Thanks for your reply.

MiiHere

If you simply haven't heard back, I would just get in touch with them again.

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