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Downloading photos from Verizon Cloud

Is there a way to download photos all at once from Verizon Cloud? I have about 1400 photos I'd like to download to my computer (just upgraded my phone so I want to save them somewhere), and I can only see how to download them one by one. The solution in the FAQ (hold and click and it will let you pick multiple photos) doesn't work.

Comments

Verizon_Support

Looks like you are an avid picture taker like me! I can understand the importance of not wanting to lose any of them.

With the Cloud services, you will have to select the files, but it won't allow you to select all at once.

How are the pictures stored on the phone? Is it in the device memory or on an SD card?

Tamara_VZW

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Lou_Lange

My son has much the same issue - he wants to take his pictures and other files from the cloud and put them on his phone. Are you saying files can only be pulled from Verizon Cloud to his phone ONE AT A TIME???

That makes the program almost useless in my opinion.

MMBrown26

It is my understanding that you can successfully sync a handset with Verizon Cloud and regain photos stored in the cloud on your handset. I will also add this comment - Verizon Cloud is a very new product and many useful features of its predecessor program, Backup Assistant Plus, have been removed in the current version of Verizon Cloud. This is a huge disappointment to me, as I found out the hard way that all of my backed up photos(hundreds of them) must now be downloaded individually to my PC instead of via the method used in Backup Assistant Plus(a zip file of all photos could be created and downloaded in one file to my system). I am waiting for a bit to see if Verizon won't reenable this functionality in Verizon Cloud so that I do not have to cancel my backup service with them as it is essentially useless the way it now stands. Yes, it does afford a very limited backup but, to get photos back out of the cloud onto another device(short of syncing with the handset), involves an incredibly labor intensive process that would take me most of a few days to complete. I will hope that someone in a position of authority at Verizon Cloud, involved in its product development, will oneday read these messages and make the product all that it can be. Good luck to you! :smileyhappy:

pastinky1

Yes you have to download each picture one at a time. I just got off the phone with technical support and that is exactly what the support person told me. I about flipped because I was just provided with a new phone due to a defective phone, only purchased the 25mg of cloud to get all my stuff off so I could download them back on only to be told that I will not have to download individually 723 photos, 27 videos and 45 songs which ate up just over 1.5gb of data yesterday.

Like I really have all that time to sit and download all this stuff all day long! If I would've known this I would've kept my defective and intermittent texting HTC Thunderbolt instead of letting Verizon send me a new Droid DNA which has just about sent me over the edge considering all that I've gone through with them this past month!

Ann154

All the pictures, videos and music would have been stored on the SD card of the Tbolt. There was no need to use the Verizon Cloud when removing the SD card from the phone and using a SD card reader on your computer to copy the files to the computer works easily.

MMBrown26

I guess the hardest thing for me to believe is that the product predecessor to Verizon Cloud permitted bulk download of all photos from backup onto computer via zip format. Instead of progressing with the backup product and making it more robust, for some very odd reason, Verizon saw fit to remove useful features which made Backup Assistant Plus a decent backup method that worked two-ways (to and from the phone and cloud) and put back in its place a massive impediment to data customers pay to store in the cloud. Why on earth Verizon would remove bulk download is anyone's guess. To save a bit of strain on their network while customers download? I don't know for sure but it is a very bizarre move to take away features that were nice to have and use, and while charging the same amount, promote a new product with fewer useful features. Bulk download is not all that was removed from Backup Assistant Plus when Verizon Cloud replaced it. I can only hope in the very near future that the features making data accessible will be put back in place. Otherwise, I see no point in using "Verizon Cloud." It is more like a data jail the way things stand.

_shley

I would like to get all my stuff off the verizon cloud and back on my phone so i can delete the verizon cloud i have tried downloading everything back on my phone one by one but it simply won't work... it has only downloaded 78 photos back to my phone from the verizon cloud but i have 400 total including the ones i already have back.

Verizon_Support

Oh dear! I want you to get all your pics back. Are you receiving an error when trying to download the remaining pics? What happens exactly?

MarquiaF_VZW

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k4collins

my apologies for inserting myself here, but am new to this. Is there a solution yet to this issue of not being able to download all pics from CLOUD in one shot? 'SYNC ALL" ass suggested by tech support earlier is a one-way upload... got new phone last night that does not have a CARD and was assured by folks at Verizon Store that this one be a simple transfer. Please HELP??? Many pics basically unaccessible on cloud. THANKS!!!

Verizon_Support

Hi K4collins,

Picture messages are important! Let's get this issue resolved. Follow the instructions below to download content from your cloud storage:

Open the Verizon Cloud app on your mobile device.

Select the content type (e.g., music, pictures, videos, documents) you’d like to download.

Locate the file you want to download, then touch and hold the file name to select it. If you are using an iOS device, you will have to tap the Edit button on the top right of the screen, and then tap on the file that you’d like to download.

From the available Menu options, select Download

Keep me posted.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

Erich117

I have discovered a way to do this.

I selected all the pictures in the timeline category (quickest way to select all photos for me).

In options, I hit add to album and created an album for the pictures.

After all photos were added to the album, highlight the album and hit Download.

BE SURE TO CONNECT TO WIFI FIRST!

Viola!

~Phone ninja

GalaxyS5

Worked for me to download files to the phone. Then attach phone to the PC and found the files under Vault folder, Download subfolder. Then I was able to transfer the pictures to my PC.

johnniemaya

I found that by creating Albums for a pertinent series of pics, you can download the entire Album (folder) It will create a zip file, download it to your computer, once there double click to open the zip file and all the pics within it will show up where you have chosen to store them. This is a bit time consuming however the benefit for me personally was I could categorize by date, event, subject matter, etc. even name them and since Verizon Cloud displays the totality of your pics/vids, etc. by month/year sequentially it will save much time later when you need them.

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