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E-Sim bought in Europe won’t connect

I bought an e-sim when traveling in Europe and installed it. I got bars on the upper right but no data or phone connection. Spent $47 on the e-sim and have an unlocked iPhone 13. About to go on another European trip and will not pay another $10/day for lousy data services. Don’t know how to correct this and calls to Verizon go nowhere.

Comments

Verizon_Support

Hi there, as a fellow consumer I certainly understand not wanting to pay twice for service. To clarify, are you using eSIM for you verizon service? Did you suspend your service before leaving the country last time?

-Melissa

Hlkdc

Hi, thank you for your response. I was using the e-sim for another carrier and did not suspend service prior to leaving. Should I have?

Verizon_Support

Got it, Hlkdc. To be sure, you are using your physical SIM card for Verizon service, did I get that right? To answer your question, we would definitely recommend suspending your Verizon service if you will not be using one of our international plans, to avoid accidentally incurring international charges. To learn more about how to suspend your service, please click here: http://spr.ly/6603Ofs7J

What settings, if any, did you adjust after setting up the European eSIM?

~Izzy

Hlkdc

I don’t want to suspend service; if the e-sim won’t work I’ll have to pay the $10/day so I can work.

when I installed the e-sim I turned off the Verizon p-sim, turned on e-sim data roaming, tried toggling every setting I could to get it to work. I saw bars, saw a connection to a local telco, but no actual data connection. Frustrating, expensive, a waste of time and money. Have had these problems with Verizon phones since switching to Verizon.

Verizon_Support

We are here to help, and we want to clarify all pending concerns. Please reach out to us in case you still need assistance. We are here for you. ~Geo

Verizon_Support

Thank you for the information and I apologize for the difficulties. Are you receiving any error messages apart from the service not working?

~Jesse

Hlkdc

No error messages. I see connection bars in the upper right but nothing works.

about to go overseas again and no doubt will have no ability to use local e-sim and will be forced to pay Verizon $10/day for stingy data services and no technical support.

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