Existing Customer Deals

I know the BOGO sale is going on right now and it requires activating a new line of service, but are there any phone deals for existing customers that do not wish to add another line? My husband and I are both looking to upgrade very soon and possibly even upgrade to a new tablet.

Accepted answers

boringusername

ASHSTA1 wrote:
Why doesn't Verizon have any deals for existing customers to promote the longevity of the accounts existing customers have with them?

They do. I just upgraded to a Pixel 2 XL less than 3 weeks ago and got $300 off( $22.91 a month for 24 months ) plus 2 months of YouTube TV and a Google home mini and a Chromecast.

All comments

dexman

In general, deals that offer discounts on new devices will require the addition of a new line due to the offers are directed, mostly, towards new customers. The company might lose some money up front by offering a discount on the device, but, will recoup it via the monthly phone bill.

ASHSTA1

Why doesn't Verizon have any deals for existing customers to promote the longevity of the accounts existing customers have with them?

Ann154

They do have such deals. Some are trade-in deals and other are a certain amount off the cost of the phone without requiring a trade-in or a new line. You just have to watch for them.

Ann154

For example, here is one. ASUS ZenFone V | Specs, Pricing, Reviews | Verizon Wireless

Doggo

They do, BOGO deals just aren't one of them. Every so often there are promos that everyone with an upgrade qualifies for that takes several hundreds off retail.

boringusername

ASHSTA1 wrote:
Why doesn't Verizon have any deals for existing customers to promote the longevity of the accounts existing customers have with them?

They do. I just upgraded to a Pixel 2 XL less than 3 weeks ago and got $300 off( $22.91 a month for 24 months ) plus 2 months of YouTube TV and a Google home mini and a Chromecast.

Jbrady4370

Verizon really stepped up yesterday with their existing upgrade deal $400 off on iPhone 11. For 1 day only. Thank you Verizon for showing a little love and appreciation to existing customers. Your deal allowed me to stay rather than switching to a different carrier which I was considering. It appears I was wrong to say they don’t appreciate their customers as this basically ended up being close to BOGO when buying 2 phones.

Thanks again!

Verizon_Support

Jbrady4370, We truly appreciate every day of your years of loyalty with us and surely don't want to lose you. It's truly a pleasure to hear that you were able to receive a great deal that works for you. Your feedback is truly appreciated. It helps us to understand where we need to improve and also what's working well. Thank you for your time in providing it for us. Please be sure to let us know if you need anything further and enjoy your new phone!https://www.verizonwireless.com/support/apple-iphone-11-pro/ TanishaS_VZW

MBKSYS

isn't that b.s.?? where was that deal for $400 off without any catches?? It was either w/ trade in, new line, or buy one get one w/ new line....

Verizon_Support

Hello MBKSYS,

Your 21 years of loyalty have meant the world to us. We would be devastated to see you go. Opening a new line of service or transferring an account over is a much larger financial obligation than upgrading an existing line. The offers we are providing are made to help entice people to make that decision to add that line they have been waiting on or finally making the switch over to us. During the entire Thanksgiving shopping weekend, we have been offering promotions for both new and existing customers. As those promotions have since added, we'd be happy to review the current offers we have for you to get a new phone. What model were you interested in purchasing? What device were you planning to trade in? Are you on our Unlimited plan?

ChristopherM_VZW

ProAvia

I really find your statement short sighted. And frankly a bunch of marketing garbage.

Opening a new line of service or transferring an account over is NOT a much larger financial obligation than upgrading an existing line - if the existing customer is willing to commit to a 2 year contract.

This is basically the way Verizon used to do it. Give a great discount to existing customers - equal to the discount offered new customers - and require the existing customer to sign a 2 year contract.

Now it seems new customers are more important than existing customers. If Verizon really cared about customer retention beyond the new customer 24 month period, they would offer the same deals to existing customers willing to commit for 2 more years.

If customer retention is important, it's time to do more than talk the talk - it's time to walk the walk. Give existing customers the same deals as new customers. And be up front about it by showing it prominently on the site instead of hiding it in a one day black friday deal that most didn't even see.

Joneswhye

Please spare me...Verizon is not losing money. They should reward their loyal long time customers. I've been with since the merger from air touch...over 20 years...and airtouch over 12 years. Now I have seen some changes. The question is why have they fallen to 3rd place in their industry. Maybe because they are not loyal.

Verizon_Support

Hello, before anything thanks for your 20 years of loyalty to the company, we appreciate your business. Getting the best deals is your priority and providing them is ours. Please tell us more, what type of rewards are you seeking?

GilbertoL_VZW