Galaxy s8 is dropping out of 4G LTE while making phone calls.

MICCHA8
Newbie

For the last week my Galaxy s8 is dropping out of 4G LTE while making phone calls. Why is this happening? It is not occurring on my daughter's s8  which is on the same plan.

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vzw_customer_support
Customer Service Rep

MICCHA8, we know how important it is to make sure you have reception while using your Samsung Galaxy S8. I would be concerned if my phone was behaving differently from my family members as well. No worries, we will get to the bottom of this. Does your phone drop out of 4G LTE during every call? Have you recently made any changes to your device (software updates, installed 3rd party apps)? Does this occur with calls both indoors and outdoors?

 

GinaU_VZW

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