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Good signal, way slow mobile internet downtown Albany, NY

Mobile internet in downtown Albany, NY has been super slow since December 2017. If you need a location, around the 600 block of Broadway.

Most days, speeds are less than 1 MBPS.

I tried to chat with Verizon about it. After about 30 minutes of useless texting I got cut off due to ... poor internet connection!

All my coworkers with Verizon acknowledge the same experience.

Verizon, you must know about this, since your office is only 3 blocks away. What is going on?

Here is a screen shot from my speedtest on 3/28/18

Comments

Ann154

Which plan do you have?

ALODOM22

THE NEW VERIZON PLAN MED 4GB

But many others have reported the same issue in that area. I don't know what plans they have.

Here is a screen shot from my home in Delmar on 3/29. Weaker service, yet internet and voice still work perfectly

Verizon_Support

ALODOM22-

I realize the importance of getting the best data speeds, and we want to assist with making sure you have no issues with your internet. What zip code are you in? Does it happen indoors/outdoors?

CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ALODOM22

The zip codes are 12233 and 12207.

It doesn't matter if it we are inside or outside.

Verizon_Support

Thanks for confirming that both indoors and outside are experiencing issues. Please clarify your current plan, and if other Verizon Wireless users are experiencing similar issues in your area.

TylerK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

ALODOM22

This is why I never get anywhere with Verizon. It is so frustrating!

You people keep asking me the questions that I already answered instead of investigating the real issue. I already answered your questions in posts above, as well as providing screen shots showing the slow data speeds with a good connection at that location, along with higher data speeds despite a worse connection at a different location!

Here are the answers to your questions again:

I am on the THE NEW VERIZON PLAN MED 4GB

YES others in the area have reported the same problem.

The problem is with your network, not with my phone or my plan.

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