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Horrible Customer Service

Kristo1989

I just wanted to see how many other people have issues with Customer service and Support with Verizon. I have called them 6 times in the last 2 months because my phone was and IS still messed up. The only solution they seem to want to do is send me a Refurbished phone or me pay $$$ to upgrade my phone. The funniest thing is the refurb i was sent didnt work on the first day i had it and now i have to send it back in. Whats worse then that is it was due to a hardware issue and unable to charge or detect a usb cable, the lady wanted me to try a new cable after i explained i tried two different cables with 2 other phones and the one that was broke. After all this the only solution is for me to pay out of my own pocket to fix there screw up. It is really starting to aggravate me and i wish something would be done. Maybe what they need is a big enough lawsuit to where AT&T can buy them out lol

Comments

CharmingPhlsphr

AT&T buying out VZW is a horrible, nightmarish thought and no one is really demented enough to even dare to wish it. We would all have a horrible, wretched experience afterwards. As for customer service through VZW, I have good and bad experiences. Occasionally, I run into someone who is not simply arrogant, but unhelpful and lets on that I am interrupting their work (oddly enough). Overall, the experience has largely been positive and I have found them, in general, to assist with issues and credit the things that needed to be credited per what errors may have existed on the account, which is rare in itself. Sometimes, though, you need to control the call and weed out the finer points in the answers you are given:

Step 1: What is the problem?

Step 2: What caused the problem?

Step 3: What is needed to fix the problem? Is it something you have to perform or something they have to perform? Why?

It is easy to say:

Step 1: Verizon Wireless is the problem

Step 2: Verizon Wireless caused the problem

Step 2: Verizon Wireless needs to fix the problem

The reality is that there is obviously a mysterious charge that had begun to appear on the account and reason dictates that there has to be a cause which is independent from the intentional intervention of both parties involved. You are not going to willingly put extra charges on your account and then become irritated at them and Verizon Wireless, as the most praised wireless provider, is not out to get you personally.

I wish you the best as you seek to resolve your issue.

YaleK_VZW

Hello kristo1989,

I want to make sure that you have a positive experience with Verizon Wireless. Your device should not have to be a source of frustration. I would be happy to address your concerns by accessing your account directly. Please tell me more about your device concerns though Direct Message. Include your name and cell number and I can review your account to determine the best solution. I look forward to hearing from you.

Thank You,

YaleK_VZW

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