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Hotspot usage

I am trying to understand hotspot data usage. I use some data directly from my phone but most of my data usage comes from using the phone as a hotspot. That makes me think that my overall data usage would be a bit higher than my hotspot data usage, but that turns out not to be true. In fact my data usage is shown as <2GB while my hotspot data usage is >12GB. Can anyone explain this to me? Thanks.

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Verizon_Support

We definitely want to make sure that you can view your hotspot usage, PATDOA86. Which plan do you have? Here's more about viewing your usage with an unlimited plan:

https://www.verizon.com/support/tools-for-monitoring-usage/#:~:text=If%20you%20have%20an%20unlimited,in%20your%20current%20bill%20cycle.

Based on your unlimited plan, you may get a set allotment of 4G LTE speed data each bill cycle. -RSM

PATDOA86

I have the "Play More Unlimited" plan.

Verizon_Support

Thank you for sharing this helpful information. With the Play More Unlimited data plan you will receive an allotment of 15 GB to use. Can you please let us know what you use your Mobile Hotspot for? Also, what type of deices are you connecting to the Mobile Hotspot?

Here is a helpful link to view more details about Mobile Hotspot http://vz.to/2iJssGf.

SylviaT_VZW

PATDOA86

Hi,

I understand that I have 15 GB hotspot usage with my plan. I connect my laptop to my hotspot. I use email and browse the web -- that is really it. I do not watch a lot of video or anything that I think of as intense data usage.

My original questions remain unanswered: how can my data usage be so low when my hotspot usage is so high? Also, is there a way to check how much of my high speed hotspot data has been used?

Thanks,

Pat

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