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How can I report a 4G tower that is not performing well (0.1mbit)

I work in 85613, Fort Huachuca and the Verizon cell tower that services us has gone from multiple 3-10Mbit of bandwidth (around February-March 2016) and has since dropped down to sub 0.5Mbit. I have driven around the area and even within a couple hundred feet of the tower and the bandwidth remains the same no matter how strong the signal bars indicate. This is only a problem with the tower on Fort Huachuca, as soon as I drive 2mi into Sierra Vista 85635, I pick up the next tower and speeds return to 3-10MBit.

I even went to the Verizon store and they replaced the SIM on my iPhone SE and there was no change in performance.

Please help!

Comments

Verizon_Support

Hello MARWEL89. We appreciate you reporting this. When did this trouble begin for you? Are other Verizon Wireless customers impacted as well? Is this impacting voice calls and text messages as well?

KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MARWEL89

First off, thank you for the follow-up! Voice calls seem to be unaffected, and text/SMS messages are slow but usually go through.

Almost everyone in my office are Verizon customers because it is frankly the best service in our community and we are all seeing very slow bandwidth from the Fort Huachuca area. Other phones are iPhone 6, Samsung Galaxy S6, and iPad Air 2 all running on Verizon 4G LTE are getting typically <0.5Mbit. We started noticing this about the March-April timeframe. I read online that swicthing back to 3G may actually be better and oddly enough I am getting 2-5Mbit from the same areas.

Verizon_Support

Marwel89, thank you so much for all of that information. This will greatly help us. Is it better indoors or outdoors? Please run a device health check through the My Verizon Mobile app and send us the results http://vz.to/2a5RaeM.

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MARWEL89

The speed is the same whether I am inside or outside the building.

I ran the health status check and found nothing wrong with the phone. There was no "share results" function in the app so I took a screenshot.

CRAHIL46

I live in East orange nj and for 3 years never had a signal problem until September 2016

Verizon_Support

CRAHIL46,

We want to make sure that you always have the reliable service that you deserve. What exactly are you experiencing with your service? Does it happen in a specific location? Send us your area code to review location.

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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