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How can I report a coverage issue?

For more than a month the reliablity of Verizon service at my place of work has fallen off a cliff. This is a huge problem because my desk phone, work cell phone, and personal cell phone are all on Verizon! Calls are poor quality with frequent dropouts and sometimes fail completely. To finish a fairly short conversation takes many repitions of the same setence before it is clearly understood by the party on the other end of the line, and some calls take three or four redials due to "call failure". A buissness cannot stand for this poor level of performance.

I've tried dailing *611 to report the problem three times. The call either fails completly before I can navigate through the phone tree or the system does not acknowlege the nuber I have keyed in, then the system hangs up due to "lack or response". Talk about adding insult to injury!

Comments

Verizon_Support

We're sorry to read about the issue with your service and we want to make sure that you get the help you need. Are other Verizon users affected? What kind of signal does your device show when service is not ideal? ~Peter

MDforLifeHon

Coverage in and around Heritage Crest / Heritage Overlook, Roberts Ct. and Loyd Ln. in the 21061 zip code has no coverage or 1 bar for an area around these buildings hundreds of feet in diameter. This is an elderly, disabled and low-icome community that would appreciate a signal check and boost as soon as possible.

Verizon_Support

We're terribly sorry for the issues you have encountered with your service. When did this issue start? Are you having issues with your calls, text, data or all of the above? Are the issues mainly indoors or outdoors?

~Ivone

gallomendez09

im also getting bad service in stores target even small stores like ups

Verizon_Support

I know how important it is to keep my service when I am shopping as well, gallomendez09. I also have poor service while I shop at Target. The unfortunate side affect of a wireless signal is that there are a number of factors outside of our control that can impact coverage indoors. This is why we cannot guarantee coverage inside. What happens with your service outside of these store locations?

-Joseph

bobobon

I have the same problem: no reception indoors or outdoors, for both voice and data!

LC7114

I too have bad reception service in the Crosby area . At the mud park extreme off road. There is a cell tower near by. Had att for 10 years and the service works great there no issues at all. and just switched a month ago. Regretting it . It happens to all of us that have Verizon. Have y’all done an upgrade on that tower.

Verizon_Support

That is definitely not the experience we want you to have and would like to have the opportunity to help. Please tell us, what model is your device and is the software up to date?

~Maria

Verizon_Support

Oh, no! LC7114 dealing with service issues can be frustrating, especially if you have bad reception. Our goal is to offer the support you need.

Let's gather more information. When did the problem start? What recent changes have you made? What exactly happens when you attempt to use the service (calls/texts/data)?

~Gilbert

bobobon

My roommate and I both use the Samsung S22 Ultra. Both phones have the latest software installed. My location is Torrance, CA 90504.

Verizon_Support

Thank you for these details. Does this happen during specific times of the day?~Geo

computerpro82

I also have very poor signal, even though the coverage maps show good coverage in my area. I have both iPhone and Samsung devices with up to date software. Calls and data connections drop across the area, not just inside structures. Phones show 1 bar of 4G, or less. Text messages are also not received. Near the area of Briargate Parkway and Grand Lawn Circle in 80924. Signal has never been great, but the problems has been getting worse over the last couple of years.

Mjtroth

I have the same problem in the Secor, IL area - 61771. I have multiple Verizon devices - iPhones and iPads w/cellular that only get a single bar. Sadly, there is a new cell tower about 1/2 mile from my house that has nothing on it - been there for years - empty. What is the process for escalating this - it’s sad that we have this sort of coverage here in the US when I’ve travelled abroad and have 5 bars almost all the time.

Verizon_Support

Hello Mjtroth. When did this issue start? How far do you have to travel from this zip code to get good coverage?-Joe

Dorkfest_2000

Why does Verizon support always ask if we have our software updated? Thousands of us are dealing with terrible service issues, do you really think that thousands of us don't have our phone updated?

AgusDeGanzo

I’ve had the same problem for over a year, I use my wifi and my complex’ WiFi when I’m around but the coverage in my area is 0, it’s always at SOS or 1 bar (which doesn’t work)

and before you ask, yes all of Verizon users have the same problem (zip code 27517)

Verizon_Support

Thank you for lifting this up. Previous to a year ago how was the coverage? How far do you need to travel for service to improve? Is this 24/7 or a specific time of day?

-Melissa

Brennj19

My entire neighborhood has horrible service and nothing will load in for me. I’ve called multiple times and instead of helping me all Verizon wants to do is make me pay $400 on a booster like it’s my fault. I have never had a company be so unprofessional and not helpful at all.

lnew

Service is horrible in areas that were great just a year or so ago. There has been a steady decline in reception . Very poor coverage !

JoshuaStaple

I have been having a coverage issue for years! The Verizon coverage map says 5G Ultrawide band at my address, but my whole neighborhood has issues with Verizon. I just asked in our Neighborhood FB group, and it's all the same.

My cell phone service is through work, so I have WiFi-enabled calling, and that helps, but if we lose power or internet, I can't use my phone. It's super frustrating. We have the option to switch to AT&T, so I have a Rep coming out this Friday to do coverage and speed tests, and if everything goes well, I will switch to AT&T.

Verizon_Support

The last thing we want is to lose your preference, and we are here to help. Could you provide us with additional details of the problem you are having?

~Freddy

sleary167

Would like to report poor network service in a portion of our town (Lexington, MA 024240). Part of the town has solid 5G service but there is a large section near us where service is slim to none, which includes a middle and elementary school which is concerning not to have reliable service at the school. Happy to provide any additional information if needed.

Verizon_Support

Oh, wow! We are surprised to read about your coverage issues. Verizon takes pride in providing top-quality service. Let's gather more info.

What exactly happens when you attempt to use the service? When did the issue start? What recent changes have you made?

~Gilbert

Mattyaz1234

Been at this location for 8yrs and a month. We have always had little to no service at: 3455 S Gilbert Rd, Gilbert, AZ 85297
The poor service mentioned by our customers every day. We jokingly call it the "cellular Bermuda triangle". One hypothesis is that we aren't too car from the end of the Chandler municipal runway. Any ideas?

JVC72

Coverage at coral Canyon in Washington Utah is horrible l. There is no 5Gon our entire steeet and I constantly have dropped calls. We have been a customer of Verizon for 25 years but nothing changes. Can someone please address the service issue? We get on bar of 4G network address is on *****
WASHINGTON UT 84780-1954.

Verizon_Support

We hate to see that you are having ongoing issues with your signal! I am going to send you a private message so that we can gather some more information.

-Joe

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