Dear Verizon,
I am not a Verizon customer. I don't even live in a country where you do business.
However, I continue to receive emails from you about "data usage overages" to my email address, presumably meant to be sent to one of your customers. I never opted-in or confirmed my email address. There is no unsubscribe link and the email address is a "no-reply" address so I can't stop the emails from arriving. It appears that the only way to remove my email address from the account is to log in to the account. Well, that's a catch 22 because I have nothing to do with the account.
The easy solution is to contact you and ask you to remove the email address. Right?
Wrong. This week I spent the better part of an hour trying to find a way to contact you, but your website requires me to log in to my account. But wait. I don't have an account with you!!
So I finally found a way to contact one of your departments via online chat. The chat started of promisingly enough, with a friendly "I want to provide exceptional customer service", but quickly deteriorated as I was forwarded to another department and was told by one agent that they could not remove my email address from an account that doesn't belong to me. I asked for a manager, who was equally unhelpful. He too claimed there was nothing that he could do to stop the unwanted emails. His only suggestion? We didn't **I** email the other address on the account to ask for my email to stop? Seriously?
Why should I have to? This is a Verizon problem. It's 2015. Why don't you:
1) Confirm email addresses when someone adds them to an account.
2) Provide a simple unsubscribe link with each email.
3) Allow your support agents to deal with situations like this.
Either or all of these seem like simple, no-brainer solutions if only the will to be consumer-focused is there.
Does anyone at Verizon care about this? I have the full transcript of my absolutely absurd chat with your support personnel if you want to review this.
But more importantly, how do I stop this spam???
Thanks.
