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I cannot make outgoing calls but I can receive them. Samsung Galaxy s4

TraverMcLaughlin

I cannot make outgoing calls but I can receive them. This seemingly coincided with a notification of global roaming which I denied. I am in my office in Michigan, about 200 miles from Canada. Does anyone know what happened? I cannot even call my voicemail

Comments

Verizon_Support

We want those calls to go through TraverMcLaughlin! Did you try a battery pull? Do you typically receive roaming indicators in this location?

JonathanK_VZW

VZWSupport

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TraverMcLaughlin

I have. This is the first time since I have owned the phone that I have ever had a roaming notification pop up. I am in my normal routine, so its a total shock. This is why I denied the global roam request. A couple of time when I try to call out, the roam pops back up. I can receive calls and text, i just can't call out. Verizon Wireless Customer Support

Verizon_Support

Thanks for the additional information TraverMcLaughlin! 200 miles from Canada is a very safe distance to not incur any roaming charges. What's your calling plan? Most plans (newer) include nationwide calling and regardless of roaming indicators, no roaming charges apply. Please share your calling plan info to ensure that you are covered.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

TraverMcLaughlin

How does my calling plan mean anything for me to call out. I cannot call a local number. It does connect ring it just says dialing. The calling plan is meaningless to the problem. Please readdress.

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