Is it really so difficult when a customerhas problems that are verified by Tech Support, to properly order replacement devices and give information regarding the shipping of the order? It was bad enough to receive a fraud verification email after almost 2 hours with tech support, but when 2 phones on same account rquired replacing, i only get the info for one of the phones. So what did i do? I contacted Verizon 3 times today to obtain information and hopefully avoid a problem. I still never received the shipping info for the second phone. I hope it arrives as promised, but since there is an error in the automated system and no data online available i am expecting a problem. So far i am not impressed.
Also, is it really that hard to take a digital proof of benefits letter from the "company" (the VA) and apply my discount to my account? Instead, i am told it can take 90 days to have applied. Not a way to show that Verizon "appreciates my service to our country " as they tell me. Nothing should take that long unless i will also receive a credit for charges back to the time of submission. Nothing should take that long. Would Verizon stand for waiting 90 days for payment while i "process" their submittent requestfor remittence? Of course not. But the customer isexpected to? Lets get a move on Verizon. Customers are to cone first, not the dollar.
