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LTE data non-existent in Boone NC on Football Game Days

I have been to two Appalachian State University football games this year (September 9 and 23) and both days, LTE data was completely unusable the entire day. I know that large crowds impact speed, but I did not have this problem in prior years. If I could get a mobile website to load, it took 10 minutes or more. It wasn't just my phone; it affected everyone on Verizon. Is Verizon aware of this issue, and are there any efforts to remediate it?

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Verizon_Support

TOMLUCK, having access to LTE is important. We always want to help keep you connected. Let's dive in to help get this resolved. You've mentioned that this issue occurred on both game days. How's the LTE working for you on non-game days at the stadium? How's your data experience on those particular days when you're at other locations besides the stadium? Have calls or texts been impacted during these events as well?

SamanthaT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

TOMLUCK

Thank you for the reply. When I visit Boone on non-game days, my service is fine. We spent most of our day at the stadium, but judging from comments by others, service was a problem throughout the downtown area. We left town about 3 hours after the game concluded; at that point, service was some better, but still not up to Verizon's usual standards. My last attempt to use data was about 2 miles from the stadium around 9:30 pm. Calls and texts worked fine throughout the day.

Verizon_Support

TOMLUCK,

Those are very important details. Congestion can cause temporary concerns. For instance, let's say you are on a busy highway during rush hour. Naturally, you'll reach your intended destination much later than normal. The same thing happens with our network. When there are many users, like on a game day, the experience will be different than what you would experience around 9:30pm. Does that help provide clarity?

KatiM_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TOMLUCK

Thank you for the follow-up. I certainly understand the issue with congestion, as I acknowledged in my original post. In years past, however, the service was acceptable. Something has changed this year. Perhaps Verizon should add additional capacity on future dates when large crowds are expected.

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