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LTE speeds in El Paso has been getting slower lately after the LTE Advanced announcement.

LTE speeds in El Paso has been getting slower lately after the LTE Advanced announcement which I got really pumped for because I thought I was going to get way faster speeds, but instead were I live I used to get 4 bars of signal and an average of 30mbps down now after the announcement of LTE Advanced I get 2 bars of signal and an average of 2-5mbps down which is way slower whats going on verizon ? My zip is 79936

Comments

Verizon_Support

It's concerning to hear that you are experiencing these issues. What model of device do you have?

HarleyE_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Tony88136

Hello I have a SAMSUNG GALAXY S6 Edge + , also my device ia not the only one I've done several speed tests on several devices like another S6 Edge + and a Motorola Droid Turbo 2 and Ellipsis 10 tablet they all show the same speed. Also the upload speed also went down considerably now averages at about 2mbps. Thank you.

psf2835

Same here, but my speeds reduction is not that much. According to what Verizon CSR told me, LTE Adv. is for major cities which experience congestion. I mentioned about the reduction in speeds and they told me I am still in the LTE range.

Verizon_Support

Tony88136,

Having reliable service is a must! How long have you been having slower data speeds? Is this occurring in a specific spot or all over? Inside &/or outside? How are calls/texts?

ChristinaM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Tony88136

That's strange considering that they have El Paso in the list of having LTE Advanced available on Verizon's website does that mean that only certain towers or areas in El Paso have been updated to have LTE Advanced.

Tony88136

It hasn't been that much I would say about 2-3 weeks. There are several spots where data speeds are slow especially in areas were there is no band 4 LTE coverage in those areas is about 2 mbps down on average, where I live there is band 4 coverage that's probably the reason I get on average 5 mbps down slightly higher than just band 13 but still slow than what I used to get 2-3 weeks prior. I seem to be getting the same speed inside or outside. Call and texts are perfectly fine no problems with them only the data speed has become slower. Thank you

psf2835

Same here though. The towers I run off of are located in either 2 cities. But, although they are on the map I do not have LTE Adv. either. I did a tower search to figure it out. Verizon didn't know or wouldn't tell me what tower(s) I run off of.

Verizon_Support

Thank you for clarifying how long this has been going on. Can you provide the ZIP Code for the areas where you experience a decrease in data services?

Tony88136

In 79936 thats were I live, in 79928 thats were it's the slowest most likely because there is no band 4 LTE (aka: XLTE) coverage, and in 79938 I get full bars of signal connected to band 4 LTE but speeds are pretty low more likely congestion.

psf2835

Tony88136, I once had -85dBm now it's -95dBm, since they brought out LTE Adv. Yep, mine got worse also. Like you same place in house, etc. In fact, with leaves falling off trees, it's should be a better signal not worse. No obstructions.

adamar3981

why do you ask about phone model and text/call issues, when the concern is about LTE working slow? also questions about when it happens or inside outside lead me to the conclusion that you dont know the matter you answer or you purposly try to blurr the problem. and the problem is: verizon LTE in El Paso is SLOW every time, in any device and in any condition. can you just answer WHY the fck????

m541366

I have an iPhone 7 plus; and my son a new iPhone 8 plus.....UGH !! So disappointing, to say the absolute least.

Verizon_Support

m541366

We want to see you use your devices to their full potential. Let's check the settings on your device:

Is Wi-Fi enabled on when you have issues with slow data? Have you powered your device off/on since this issue started?

Is Cellular enabled on in Settings>Cellular>Cellular Data Options>Tap Voice and Data ON?

Is Roaming enabled on in Settings>Cellular>Cellular Data Options>Tap Roaming ON?

LasinaJ_VZW

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