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Loyal long-time customer, what does that mean??

I've been with Verizon for over 8 years. I took over my grandfather's plan back in 2012 when he passed away and was with Verizon long before that. Every year for the past 3 years I've gotten a discount on my line access fees that makes my bill $60 cheaper. This was super helpful for a family on one income and constantly struggling. This discount just up and expired this month and now it's "no longer available"??? Are you kidding me? Does loyal mean anything to Verizon Wireless, let me answer that: NO, they just care about our money. I have wasted numerous hours on the phone trying to get my bill lowered and they "can't do anything for me". Oh wait, they gave me 15% off because my dad is a Veteran and on this plan, which amounts to a whopping $9 savings every month. I'm then told I can lower my GB per month to save me an additional $5. This company is a joke. I cannot wait to cancel this service once our contracts are up, since I can't afford the $900 to cancel now. This is ridiculous. I will never recommend Verizon to anyone.

P.S. We ALWAYS pay our bill on time and we've never been late. That doesn't matter either though!!

Comments

Ann154

Is there another discount you could add from your job or somewhere else?

veryfrustrated0118

Sounds like you're on the More Everything Plan which no longer offers discounts on line access after the DPP is completed.

rcschnoor

sprmankalel wrote:
Sounds like you're on the More Everything Plan which no longer offers discounts on line access after the DPP is completed.

While that could be the case, I don't think it is. Yes the line access fee discount would fall off after phone payments were completed but so would the phone payments which would likely be at least as much as the discount they were receiving resulting in a net drop in the monthly phone bill, not an increase of $60/month. Additionally, they stated they were receiving this discount for the past 3 yrs, not 2 yrs which is how long phone payments last.

veryfrustrated0118

Then we have confusion of what the discount actually is because the only time there is a discount on the line access is when you have a DPP or are on the New Verizon Plan and out of contract.

Of course, you know that.

lewisr13

There are many less costly alternatives to Verizon.

rcschnoor

Sorry, I must have missed the part stating "discount on my line access fees" and only read "discount". My mistake.

To the OP: have you called in to CS to see if you can still get the "month to month discount"? People have reported receiving that as recently as last September/October if you called in and requested it, long after they stopped offering it. Try a few times as not all CS reps are aware of it as it is not a discount offered any longer on the More Everything Plan.

Regardless, since it appears you were only getting the $15/line discount($15 is a multiple of $60) by having a data allowance of less than 6 GB, you would probably make out even better by switching to the new Verizon Plan and going with the 2 GB, 4 GB or 8 GB plan. You may end up saving even more money since your "net" discount per line would increase from $15/line to $20/line.

mflandshark

Just because you've been with a company long enough doesn't entitle you to any discounts. I've lived in the same county for the last 19 years and if I called into the water or electric company demanding a 'loyalty' discount they would laugh at me, and I'm pretty sure that the same can be said for nearly everyone else.

If you want discounts you have to qualify for them just like everyone else does. If you had been reciveing a discount every year that lasts for 12 months then it was nothing but a promotion that they had running at the time and just like all other promotions with every major provider they eventually stop offering them.

I would check out the new Verizon plan but that also depends on how much data you need or use on a monthly basis. I would also check and see if anyone else on the account has a higher then 15% employee discount and that would at least save you a little bit more than what you currently have.

brianna325

Unfortunately no. I'm a stay at home mother, my husband's job isn't on the qualifying list for the employee discounts, and we are already receiving a 15% discount because my father is a Veteran, however it only amounts to $9 a month.

Ann154

You are entitled to only ONE discount per account.

brianna325

Unfortunately comparing utilities to a cell phone bill is like comparing apples to oranges.I can get the same exact service and actually more data with AT&T for the same price than what I am currently getting with Verizon and I've never been a customer of AT&T. I just find it ridiculous that there are absolutely no discounts besides the measly $9 off we get for my father being a Veteran. I also find it silly that I got the 50% off our line access fees for 3 years and never had any issues renewing it until this year.

We are up to $225 a month for 3 lines and 6 GB of data. That's $75 per phone, which is absurd. I've looked at switching to a different plan and it wouldn't help at all. We currently use between 3-6 GB of data every month. If I were to switch to the 4 GB plan, I would risk paying $15 per GB in overages the months we go over 4 GB and I would also only be saving $4 on our bill a month. If I go up to 8 GB my bill increases even more.

We are stuck because we cannot afford $225 a month for phones, but we can't switch to another company because we don't have $900 to cancel our contracts with Verizon.

brianna325

We have already looked into this, but unfortunately can't make the switch until our contracts are up in another 8 months because we can't afford the $900 cancellation fee.

brianna325

Our discount was 50% our line access fees. Which dropped them from $40 for each line, to $20-- that's where the $60 came from because we have 3 lines. I've renewed the discount every year for the past 3 years, but now all of a sudden it is no longer available.

We have 6 GB of data that we all split and switching to another plan is not an option because we use between 3 and 6 GB every month. If I drop to 4 GB than I am risking paying for overages. If I switch to 8 GB than my bill goes up more.

We also receive the Veteran discount, however it only amounts to $9 a month.

I'm just tired of my bill being so expensive when AT&T can offer me the same plan with more data for the same price. I just assumed being with a company for a long period of time would amount to something. The problem is we cannot afford to switch to a different company because we still have 8 months in our contract with Verizon, which amounts to a $900 cancellation fee.

EvlNvrDys

Maybe you want to take advantage of the next AT&T or T-Mobile promotion where they will buy you out of your contract? I know what it's like to be stuck in 2 year contracts, they have you and they know it. If you can hold out for the next 8 months (and don't want to upgrade) maybe you can then get on Vzw's new pre-paid plan, $40/month w/2gb of data. Always something to consider.

veryfrustrated0118

EvL70 wrote:
Maybe you want to take advantage of the next AT&T or T-Mobile promotion where they will buy you out of your contract? I know what it's like to be stuck in 2 year contracts, they have you and they know it. If you can hold out for the next 8 months (and don't want to upgrade) maybe you can then get on Vzw's new pre-paid plan, $40/month w/2gb of data. Always something to consider.

We ALL know what it is like to be in a 2 year contract. Also, they never "have you". They never did. You could ALWAYS break your contract there was just an early termination fee. IT is really the same as it is done now. No, there isn't an ETF but you are responsible for paying the balance of any devices that you still owe. Six in one half a dozen in the other, I say.

You NEVER were forced to sign a 2 yr service contract. You only did so because you wanted the discounted price of the phone which you always ended up paying full price for anyway because Verizon (all carriers) built the monthly service fee to include paying back the phone price. Why do you think you signed a 2 yr contract?

Verizon_Support

brianna325, saving money is something that I am certainly conscience of. As a mother of 3, with a single income, I know that it all adds up very quickly. Please check your private messages so we may dig in.

LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon is one of the greediest companies in history. You do not take care of your customers at all. I cannot use my cruddy LG phone at my house. It drops calls constantly and has severely hampered my life and business. All I ask is for the same iPhone deals you are giving to new customers. I should also not have to upgrade my plan or add a line to get these deals. You have done absolutely nothing to help your customers during this health crisis.. There is a reason you gave those LGs away, they are garbage. You won’t even give me a deal on an old model. The only reason I am even still with Verizon is that the coverage is good when traveling, however not being able to use my phone at home will eventually force me to switch companies so I can get an affordable iPhone. I have tried going to a Verizon store but all I get is carbon copy sales people who try to sell me everything in the store. You would think a thousand dollars a year when I don’t even approach my data limits would rate some consideration but you are a soulless corporate robotic machine. I went on chat and the sales person tried to get me to buy a Samsung. They don’t listen; I said iPhone, not any other brand period. In better times I would buy one form Apple but I shouldn’t have to. You are already the most expensive carrier yet you exploit your loyal customers and hold them hostage.

[Deleted User]

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