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Loyalty discount eligibility

So there is discount floating around on here: https://community.verizon.com/t5/Verizon-Messages/Exclusive-Loyalty-Discount/m-p/1250168#M39037

Marked as "exclusive". I would like some insight as to how the selection process is, eligibility requirements, and why some representatives seem to not know what it is.

There are also discussions about it on the Verizon subreddit, and no one seems to have a concrete answer.

For the discount DDED FEATURES 2150/ALB - LOYALTY $10 ACCT LEVEL DISC

Why are only some people getting selected (even people who have only had their account for as little as one month) and others being denied? I would like an answer.

Comments

M626

It's been over 24 hours. Am I simply not going to get an answer??

M626

48 hours have gone by and still no response from Verizon. It's a bit odd that your response time can be as little as 10-20 mins on all the other responses on here (even ones posted after mine) but you can't even give a simple, "we're looking into this and we'll get back to you" to my question. Seems like I'm being deliberately ignored. Is this the type of customer service to expect from Verizon going forward?

ExpiredVet

They dont want to hear from you unless it has to do with you updating how your going to pay them. Customer service is hot garbage like corpo customer service these days.

Verizon_Support

Hi there, M626. We want to ensure you receive the help you need. The community forums site is not actively monitored since it's meant to be a peer-to-peer forum for our customers to interact. As a result, we don't receive public messages from this site for 48 hours as a general rule of thumb (unless our Social Media volume from our Twitter and Facebook Support pages are extremely low in volume which is very rare). I do show we sent a private note to you and we were the last to reply in that messaging thread. Those messages are more actively monitored and therefore are addressed much quicker. Accordingly, we'd be happy to continue to assist you there.

-Genesis

Verizon_Support

ExpiredVet, we are sorry to hear about your experience. Making sure you receive outstanding support at all times is important. Allow us the opportunity to assist. Can you please share more details about your concern?

-Sylvia

M626

@vzw_customer_support

That's actually not true in the slightest. I was the last to contact you, and I was IGNORED. After sending me a message where your support said they didn't know the eligibility terms, I'll provide the quote:

"M626, we do not have access to any specific details on how or when a customer is eligible for certain discounts."

It confirmed my suspicion that none of you know what you're talking about. I returned a message:

"Obviously, if it's only going to select people, there has to be a "reason" why those people are eligible. So you're telling me that there aren't ANY terms for this promotion??"

and I was left on read. Because if there aren't any terms you can provide, then that must mean it's available for EVERYONE, but you and I both know that's not true, now don't we, otherwise your support team wouldn't have been so secretive and would have clarified the terms by now or had just given it to EVERYONE since there aren't any terms, right?

mkoneya

I’ve been there. It’s definitely not what it seemed in my case. I got that and got ahold of them via text. Verizon kept trying to sell more services, all that I already had but finally after all that rigmarole I was told I’d get $25 off monthly as promised but I should wait 2-3 billing cycles. I waited and didn’t get the $25 off. I contacted Verizon two times and got different stories. One said that the offer was not applied on their end and now was no longer valid. Makes no sense that an error on their part means I’m out of luck. The second story was that I needed to have two lines to get $25. I only qualified for a $10 discount that apparently was applied. I do have two lines so the whole experience was exasperating and I’d caution all to keep hounding Verizon if you get a similar offer because they will find a way out of delivering what was promised.

tcfarm

Verizon_Support

Thank you for your continued loyalty these 17 years. We want you to get the promotions you qualify for. Please tell us a little more, do you recall if there was a plan requirement to receive the Loyalty Discount?

~Maria

tcfarm

Yes and I upgraded that day.

tcfarm

I say that day but I believe it was before that day. I had called customer service because I was having an issue with text messages after I changed plans, I believe. It is all in the notes of my account.

Verizon_Support

Thank you for this information. I would like to check on this discount you were offered. We will be sending a private message. ~Peter

tcfarm

Wonderful...thank you!

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