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Map shows 4G coverage, phone won't connect, VZW denies coverage

I'm unable to connect to 4G in Oxford, OH zip 45056. Latitute 39.50098, longitute -84.73662. Their 4G map shows that address is within their coverage (not extended network, but their own 4G LTE network). And it's showed that for at least 2 weeks.

I talked to Tier 2 Sunday night. They just got back to me saying our tower doesn't have 4G yet...the @VZWSupport people just said the same thing.

Anyone else in an area without 4G where the map shows coverage?

Comments

mr23frahee

Here in Michigan, LTE turned on last week here in the Saginaw area. I live in Freeland, just outside Saginaw, which is completely covered on the coverage map. I have yet to have my Bionic connect to 4G anywhere around my house. Pretty disappointing, Im hoping the actual coverage matches what the map shows pretty soon. If not, seems a little like false advertising.

budone

Have you turned on the 4G radio on the phone????

gobucks821

Yep - the 4G worked just fine in three other 4G markets, just not here. The tier 2 technician had me try disabling and re-enabling it, remove SIM card for 20 minutes, etc. Nothing worked, so he submitted a ticket for VZW to research. They later replied that my tower isn't 4G even though the map is throughly saturated with 4G, right down to my specific address. Strange!

Paul77

I have the same issue in Columbus Ohio 43217 i have the droid charge.

AntonioC_VZW

mr23frahee wrote:
Here in Michigan, LTE turned on last week here in the Saginaw area. I live in Freeland, just outside Saginaw, which is completely covered on the coverage map. I have yet to have my Bionic connect to 4G anywhere around my house. Pretty disappointing, Im hoping the actual coverage matches what the map shows pretty soon. If not, seems a little like false advertising.

Hi mr23frahee,

I understand your desire for 4G coverage in your area and your disappointment for any confusion with our coverage map. Please note that our coverage map point out some extended coverage within the 4G coverage and this extended coverage does not guarantee 4G signal and 3G will most like be present in 4G extended coverage. This is noted in our 4G coverage map.

To confirm the coverage type in your particular address, please do the following:

Visit the 4G LTE Website

Click on the WHERE IS 4G LTE AVAILABLE? link.

Enter your complete address including house/apt number and street address.

Click the AM I COVERED? link.

Click the VIEW COVERAGE link.

Zoom out twice on the coverage map.

Map will display coverage in two tones of red, one for 4G network and another for 4G Extended network.

4G signal is not guaranteed in 4G Extended network as noted online.

Paul77

Does your 4g go away after you pick up the phone and start using it.

Merrick

Verizon is becoming famous at exaggerating their actual coverage. They have shown coverage in my town for awhile now and it's still a complete dead zone.

extraspot

My city started to get 4G about a month or so ago, and it has been spotty at best. I think I had it for about 30 seconds at my house the other night. That was the first time I had here, and I haven't seen it since. I can get it in some parts of town, but not others. And while I can get it in my office on the 7th floor, when I hit the 4th floor, it flips to 3G; yet if I go three blocks, I can get it at street level. Go figure. It also regularly switches between 4G and 3G. And today, it was 1X, when I had service at all. Regardless of where I was in the city, I had data service for about 15 minutes out of 12 hours today. Verizon is clearly tinkering with it quite a bit as you never know what you are going to get from one day to the next.

Rpglennj

On the coverage site, after being "congratulated" for being in a 4G coverage area, I performed each step you outlined in determining which tier of 4G coverage I fall under for my Oxford, OH address.

I am clearly in a 4G (not extended 4G) coverage area, yet I still do not have 4g on my Thunderbolt.

Can you tell me or direct me to someone who can explain this discrepancy and when Verizon will actually have 4G in this location like they are advertising?

EDIT: I actually went ahead and called Tech Support and was transferred the next level of support and submitted a ticket and now am waiting for a call back in the near future.

This tech confirmed that I was in a 4G (not extended 4G coverage) area.

I've never had trouble connecting to 4G in other markets and always get a clear 2-3 bar signal strength out of 4. My network settings are confirmed where they need to be. Nowhere in Oxford can you find a Verizon 4G signal.

It was attempted to be explained to me about something with the university's tower and Verizon contracts, etc. as to why we don't have 4G. That point is moot because Verizon is clearly advertising to customers in this region, two-thirds of whom are young adult students who'll clearly avail themselves of 4G devices. I wouldn't buy that, or that I was in a valley, near a river, near an edge of a 3G zone (which I'm not) or anything. That's not the point.

I know it's not been to long ago that the coverage map has shown any address in Oxford as being in a 4G coverage area because I checked earlier in the summer.

It would really be to Verizon's best interest to remedy this problem by upgrading the towers (because they clearly are not). Else, Verizon is falsely promoting/marketing a non-existent product just in time for the start of a new school year and an influx of new students probably looking for hot, new Verizon 4G devices. A competitor has 4G coverage here already, apparently.

Kind of hard to Rule the Air, when you have to breathe the same ol' 3G air but are being told otherwise.

At worst, revise the maps and give us a ballpark figure for when 4G will be delivered here. Short of that, call tech support, and have a ticket submitted. I'm not sure what the threshold is for garnering their prompt attention, but that may be all we have left, short of social media awareness.

Nonetheless, I'll reserve judgment myself and allow Verizon time to provide a rationale for their marketing and non-delivery of promised goods (4G). I've more or less been satisfied with the level of service I've received with any issues to date. Best case scenario is that they've just jumped the gun on the promotion of the coverage and are or will scurry to update the towers here.

budone

Dont know if you read the disclaimer on the 4G coverage page before entering your info.

These Coverage Locator maps depict predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including customer's equipment, terrain, proximity to buildings, foliage, and weather that may impact service.

Fatdog1028

I empathize with you rpgj. I live in Carson Ia (51525) and we are only 3g. I commute to Omaha to work daily and it has 4g coverage. In my house, the 3g is so weak it is almost nonexistent. I look forward to getting 4g, but their competitor will most likely get it first. I am really close to terminating in Feb when my contract expires. Us cellular has a tower next to my house. I am sick and tired of paying $93 a month for service I can't use.

retired2000

Ummm. Yes, I'm a newbie to this forum. I just posted something. The header came up but no text. ?????

retired2000

Aha. Do I have to do a 'preview' before posting? I did that with the last post and it worked. Not intuitively obvious. Now I'll see if I can recreate the first post.

As we traveled this past summer in our motorhome I was always happy to see 4G available when we arrived. I even saw it in the most unlikely places, like Summerdale, Alabama which is a boondocks kind of place. It doesn't show 4G on the VZ map but there it was.

However, we are back in Port St Lucie, Florida and still no 4G service. Very disappointing. One would think VZ would run 4G up along the entire Florida coast.

Doc832

The Coverage map shows full coverage in many areas around me that DO NOT get any 4g. I had spoken with several reps from VZW and they keep telling me its an apporoximation of what they "Expect" to have. However, they are 12mi off in several areas.

I am sure the scale is over inflated to help sell cells... Not very nice, I would have waited to get my 4G knowing it would not be in my area. 4 G has been less than reliable even in strong 4g Areas. ITS the marketing.

nwkthompson

Everyone keeps pointing out the small print as a justification for not having a 4g signal. If that's the case then Verizon could just say that the whole country is covered with 4g. When people call to complain they just point out the small print that says you may not be covered. Verizon's coverage maps are a joke. Plain and simple. Buffalo Niagara just got coverage yesterday and it is pathetic. Nothing in Niagara is covered (maybe a square mile so they can say it's there). I drove around the city today and there is only about 10 miles of coverage and only a small fraction of that has a good signal. As for things interfering with the signal, how is it that they can have 4g in NYC but not a suburb? If you can do it there you can do it anywhere.

Doc832

Well most of the area they show as covered around me has NO 4g. I understand that is the case in many of the cities. I just received and Email telling me of the cities they are opening up to 4 g and laughed. You should fix what you have before you make more mistakes. They talk about expanding coverage in some areas that they say already had 4g on the map. Canton and Akron Ohio are one such area.

Love the lies and marketing issues.

Rpglennj

So I've gotten all the way through and gotten tickets for inquiries to be made on behalf of VZW engineers (or some tier of their field techs) to check for 4G signal in Oxford. I get a return call a week later stating they have verified a "weak" signal in Oxford. "Weak," but it is "there" they said.

Pure tripe. There is no 4G signal here. Forget small print, they are outright lying or have a parabolic antenna about 20 feet in diameter amplifying a signal from miles away. Of course, there's no way to verify who "confirmed" 4G in Oxford or if anyone actually did try. Pure obfuscation, actually, when you consider that the next round they take me to is to put in another ticket to change how the map generates coverage for these geographic locations, indicating 4G where there is none. It was confirmed to me that a request had been made to change the map to a more accurate depiction of coverage.

That was two weeks ago, and I go to generate the map, and sure enough, it still shows Oxford covered in glorious 4G. I'm 99% sure nothing will change. Utter fabrication and stupendous, recalcitrant ignorance of honest marketing is the fare for American business customers. They just don't care.

Change the map, and I'll change my opinion.

Doc832

Dear Antonio the coverage map is a farse. 44060 is completely covered but does not have 4g in more than 50% of that area. Much of the map is WRONG. YOURpre printed answer is wrong and a flat out corporate lie.

Doc832

HELLO VZW, well I am impressed. Overnite the 4g boundry moved about 5 miles east with nice speed. 18.4mbps dwn, 4.5 up.

I am now less than 1000 feet from where I live with 4 g...Could it be here sooner rather than later?

Thanks for extending the network. NOW to get the bionic to work right and all will be well.

Doc

Rpglennj

**UPDATE**

I have to say I am very pleased with VZW's response and attention to this matter.

First of all, there was acknowledgement on behalf of VZW that the map was incorrect and I was told this was being reviewed and upon that review, it was determined that either the map would be adjusted, but there was also the possibility that the upgrade might be imminent. So if I saw that the map wasn't changed, then that could mean good news for Oxford.

So tonight, I get the email update on expanding coverage and new 4G cities. Didn't see anything for Oxford or an expansion for the Cincinnati area, but, lo and behold, I see the 4G at the top of my Tbolt for the very first time in my home, in all its digital glory. Speed test confirms just under 12 mps down and just above 3mps up.

Whoever "Chris" is, the Mankato, MN VZW tech I dealt with....he deserves to move up in the organization as his service was superb and top notch, calling me back, leaving voicemails on updates to my inquiry and just dealing with me like a valued customer overall. It's almost like my little town got 4G because I asked (but I know better, of course).

Just be persistent, respectful and inquisitive when you make your inquiries and hopefully you'll get a Chris to help you on the other end.

I know it may go in and out over the next little bit since it's so new, but good luck to all nonetheless.

TheSteelman

I probably have the best story of all. I live in a 1200 ft dead zone.

I live in Avon, OH and my street is centered between two main roads.

If I drive left towards Colorado Ave 4G kicks on. If I drive right towards Long Rd 4G kicks on. Everything inbetween is stuck in 3G land.

I've talked to the store & 611 and nobody can explain why two towers broadcasting 4G can't overlap to cover us.

Doc832

That is funny. I had picked my truck up from the shop this morning and decided to try it out. I watched the phone service and it is all around our developement but NOT in. You wonder how radio signals can drop like that. I have not tried standing on the roof yet but that is next. I am glad that 4g goes all the way to the end of the map they show, however I am still not in that coverage area for Northern Ohio.

4g will be the death of us!

Rpglennj

So Oxford has 4G now.....well, not really NOW, because, guess what? It's out again! I have to airplane-mode it, then it picks up 4G, then reverts to 3G. Restart. 4G again. Then gone. Have had 4G all day and week in Cincinnati, with no problems (recent national outages notwithstanding).

But in Oxford, it can't hold a 4G signal

Tier 2 tech support right now, and she wants to tell me it's either my SIM card or I need to hard reset. Why, when it was working fine in another 4G market is it the phone and not the newly born 4G tower here? Why isn't my word good enough and I have to go through the rigamarole of the most inconvenient option, given recent nationwide data problems on the network?

Put on hold for 20+ minutes.......then they dropped me at 1128pm. Nice service, there Verizon. Can't call back now it's after hours and the tech obviously had no intention of getting back to me while she "searched" for other options. She needs to sit at the feet of Chris in Mankato and learn a few things.

But I've got 3G again on my 4G flagship Thunderbolt, but that means nothing. Even the bandwidth on 3G right now is insufficient to even play a video.

CAN SOMEONE ELSE HERE IN OXFORD (IF YOU'RE READING) CONFIRM THIS SHODDY 4G COVERAGE?

just4747

Same issue here in Shelton, CT 06484. On the Verizon coverage map, it shows very specific and fully covered 4G in all areas at and around my address. In fact, most of/all of my town is fully covered. Yet I get not a tiny bit of 4G signal at my house, nor nearby.

In actuality, I've gotten 4G in maybe one or two spots in my entire town since owning my Galaxy Nexus since launch day. In those areas and in other towns where I do get 4G, it connects and works fine.

What BS, they should either work to get coverage to these areas or change their maps to be accurate. What lies. God knows when these areas will actually be covered, if ever.

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