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Missing device credit

Jonberge
Newbie
‎11-04-2022 05:57 PM

HELP!!! I traded in an Apple iPhone 8 Plus in April and was supposed to get a $350 device credit. After 2 months of no credit I called customer service and spent over an hour on the phone. Promised it would be on my account within 2 cycles. Nope. Called again and it took about 20 minutes for the rep to find the previous notes…don’t worry…give it 2 more cycles. Still no credit after a total of 6 months!

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vzw_customer_support
Community Manager
Community Manager
‎11-04-2022 06:07 PM

 

Hi, there! Thanks for your message. Any type of credit to save money is always awesome when done correctly, and we realize that six months is a very long time to not have any updates on what the reason for no trade-in credits has been. We are more than happy to assist you with any trade-in credits you qualify for at the time your trade-in was initiated. Please send us a Private Note to continue.*Andrea

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Jonberge
Newbie
In response to vzw_customer_support
‎11-04-2022 07:46 PM

How do I send a private note?

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vzw_customer_support
Community Manager
Community Manager
In response to Jonberge
‎11-06-2022 06:50 PM

In Private messages in the app. 

>Aldo

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