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My data plan was changed without my knowledge or consent, and now I cannot get it returned.

I started getting overage notices, and when I looked it seems my unlimited data had been changed to a 2GB plan. (I haven't signed any new contracts or bought any new phones, or done anything to the account). I have been trying to get my plan re-instated and am being told I cannot. I'm not sure what I can do. I've been with Verizon for many years, and had planned on remaining with them but I am SO frustrated by this. If I cannot get this mistake fixed I am going to switch to another company. Any ideas?

Comments

unknown

Verizon can get rid of unlimited data at anytime. Maybe they finally did. Though you'd think they'd sent out notices. So you didn't swap and upgrade with another line on your account?

Snn5

First, call Verizon and find out what happened. Second, if you are out of contract, then there is no guarantee that your service terms will remain the same.

dad_of_2

Some on had to do something. Did you change anything that you can think of. Even as small as a feature?

Weth

Agree, someone, or someone on your account had to do something on the account to trigger this. Did someone else on your account change anything or get something new? The other question is how long has it been this way?

pherson

All valid questions/ points.

emmb

What seems to have happened is that my sister went to look at phones, though she didn't end up getting one. But in the course of the visit the rep was recommending alternate plans to her that he said would better suit her usage. Somehow he ended up canceling my data plan. This occurred a couple of weeks ago, and I tried to get it fixed right away.

unknown

Who is the account owner? If she is and you're on her account and she switched to a More Everything plan yeah your unlimited data is gone.

dad_of_2

Our point is that is freud and there would be a really big case if it really happened like you said it did.

Bill78759

For the first time ever, I received a note that I was approaching the limits of my data plan. I was shocked given that I have always been on an unlimited data plan and refuse to change it. I called Verizon customer service (one of the most useless departments ever, assuming you can actually get through) and found out that my plan had been changed three times in the past 6 months -- never by me or with my approval. I am the only one on my account.

It's clear that Verizon wants to get rid of unlimited data -- every time you go into a Verizon store, they practically beg you to change to one of their "Better Plans". But I've always steadfastly refused. Apparently, Verizon has now started simply changing plans without any consent or notification. I understand that technically they can change plans. But to not even notify me? That's ridiculous.

emmb

Yes, had I not received a data overage notice I would have had no idea that my plan was changed.

I can understand that mistakes are made. But then they should be fixed, and mine has not been.

Despite the time lost to dealing with it I would have been happy to leave it at that if they had fixed their error. The customer service reps all agreed it was clearly a mistake, and that the change should be undone. They tried to cancel the change as it had been less than a day since it was made... that did not work for some reason. Then they tried submitting requests to restore the account...it was supposed to be fixed in couple of days...I followed up...more requests were submitted...more waiting...more follow up....on and on.... Apparently it has become a war of attrition? I don't know if that was the intent, but if Verizon continues to battle their customers rather than help them, customers are going to stop funding that war.

Rich3131

Yup, that's the way Verizon customer service works. They will tell you anything on the phone, and then do absolutely nothing. I've been tracking how many times I've been lied to or deliberately misled by Verizon, and it's remarkable.

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