My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

[nemotoad]

I would like to know, how many others are having this issue. It has been happening on my line and my son's line for over a year and a half. I have tried on numerous occasions to get it fixed, but without success. They always come back and say the techs are not able to duplicate it. I know for a fact I am not the only one experiencing this issue, but I am curious as too how many others are as well. I am considering a class action lawsuit, only because I pay a lot of money for VZW services and in my area unfortunately there are no other service providers that have anywhere near the capabilities of Verizon, if only they worked, I would switch In  a minute. Please reply to this, even if you have had the problem and have since had it resolved, maybe it will help Verizon get the issue resolved for me and my son as well. I have 3 people on my account, 2 of us have the issue and the 3rd does not. Any help would be greatly appreciated.

[vzw_customer_support]

granddogs, we don't want you to miss any important calls. We're stepping in to ease your frustrations. Are you missing calls every where that you go or in a specific area? Have you powered your device off/on since this issue started happening? How many bars of reception do you have?

LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[granddogs]

Yes, I have tried powering off. Reception can go from 0 bars to 3 at any time. Mostly it happens when I am at home, but had happened other places too. Seems to be more and more frequent.....

[vzw_customer_support]

@granddogs

Thanks for the additional information!  It appears your device is not receiving a good enough signal to receive the incoming calls.  Which model Windows phone do you have?  When did this problem begin?  Does your phone have a case or glove on it?  If so, please test for a day or two with the case removed.  Please keep me posted.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[granddogs]

Thanks, I have the latest model, previously had to return for a new one twice due to the port being damaged and phone would not charge. I do not have a cover for it. I have wondered if I live where the signal is weak - but why does it work fine sometimes and lately is more frequent? The salesman at Verizon told me the Windows phones are not very good, lots of problems. Can't wait until I can upgrade! Appreciate your help though!

[vzw_customer_support]

Appreciate you following up with us, granddogs. Let's review your area further. What zip code are you located in? Have you noticed if service improves outdoors versus indoors?
NicandroN_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[granddogs]

My zip code is 01057, the worst seems to be when I am inside my apartment

On Fri, Jul 24, 2015 at 4:54 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Granddogs,

Thank you for the zip code. No outages have been reported in the area. What model phone do you have? Has anything changed within your apartment that may be interfering with the signal that you are aware of?

TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[earltash]

I have a Optimus zone 2 from walmart i've been using now a month or so.

I have noticed at time it doesn't ring, and then it says i have voicemail.

I look and have full signal bars.

The person that calls will say it went right to voicemail n didn't ring at all.

I live about a mile from a tower, so i have full bars mosst the time, but at times it will drop to one bar for a few seconds. I expect this is when it does that...not ring....