Site Totals

61162 Questions Answered 267 Categories

New Bill layout for children

I am putting this here because I cannot determine how to send an email to Verizon directly. Perhaps someone who is smarter than a 5th grader, at Verizon, will read this. I believe their new bill layout looks like something designed by children for children. Its nice and pretty with lots of colors and stuff. I print the first page of my bill to save for tax purposes. The old format would list the items and the TOTAL Current charges for the month on the 1st page. That was the only page that I needed to print. It was simple, direct, to the point, and in black and white so as not to waste color ink. Perhaps Verizon should have 2 print options. One for normal and sane business people and one for the kids who like pretty pictures.

Comments

joey2007ua64

Why don't you click the Print Bill (PDF) link and print the first page of that for your tax records? It is in exactly the same format that you would receive in the mail.

unknown

I always do a "Print bill (PDF)" and select 1 page to print. I print to a PDF file to store it on my computer (with lots of backups). Since I do as much as I can electronically, I get very few bills in the USPS mail. I have no idea of what those bills will look like. I get email notifications instead. With some bills, I pay for a few months in advance so that I do not need to deal with them every month. Which is why I am just now attempting to save the bills to my computer.

If I go back a few months, yes it does look exactly like you indicate. Do you work for Verizon? Unless you have some magic on your link or you deliberately went back a few months to confuse people, my latest attempt to print my 1st page of the bill looks like the image that I have enclosed. I have removed personal information from the image.

Verizon 2016 10 26.png

ruthw_vzw

MY.VERIZON

I certainly want to ensure you have all the right details for your tax records! Did you know you can view your payment history report on My Verizon? This is often very helpful to have on file. To view this, sign in to My Verizon and hover over "My Billing" and select "Payment History". Here, you'll be able to select the dates and format you wish you view the report in.

RuthW_VZW

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

diagoro

I was checking here with a similar thought. Odd how Verizon (and all companies these days) tout paperless billing to "save the planet". And yet, they come out with a new bill that is the counterpart to the 'big number remotes' for the elderly.

My bill is five pages, and could have easily been three or less.

To MY.VERIZON , you really should have the option when printing to "print as greyscale" or black and white.

alchemista2

I have the same exact concern. I really need the "Total Current Charges" line. It is the most sensible subtotal of all the bill because you can easily point to charges this month irregardless of how many credits or pre-payments you have on your account.

I talked with a Verizon CSR who kept telling me you could get the same information - but I finally was able to show her that there is no subtotal that matches "Total Current Charges" on the old bill format.

You need to add up several lines on the new bill to produce that.

My concern is submitting bills for reimbursement from my company. My company expense report checkers aren't going to add up multiple lines, and quickly get confused when I have pre-paid part of my bill.

With the "Total Current Charges" subtotal, I was able to simply circle that line and make it easy for everyone.

Note - you can get this information in 2 places but not on the bill. When you are on View Bill page, if you click "see balance details" it will have a very simple summation, and show "December charges:" that is the same as the old "Total Current Charges". Also, in the pretty bar chart on that page, you will see the current charges under the December month. But this is not on the actual bill itself! :smileysad:

Help! Please bring back that subtotal.

MY.VERIZON

rcschnoor

alchemista2 wrote:
I have the same exact concern. I really need the "Total Current Charges" line. It is the most sensible subtotal of all the bill because you can easily point to charges this month irregardless of how many credits or pre-payments you have on your account.

As I and MANY have always said, simply look at the PDF version of the bill. That bill STILL has the "Total Current Charges" line on it. That bill has the most information. If you want to submit your bill for reimbursement, that bill is the way to go. It gives clear concise information about all lines on your account and your data cost.

alchemista2

Ok I see your problem. You are posting the old bill format still. You must not have gotten your latest bill with the new format. The format you sent is not the format of the new bill format that we are complaining about.

I always view the PDF. Your date due of 12/10/16 implies that was your October bill, not your November. You will see what we are talking about when you get the new bill (the new one has a bunch of colored circles everywhere).

Ann154

A bill due on 12/10 is from the November bill.

rcschnoor

alchemista2 wrote:
Ok I see your problem. You are posting the old bill format still. You must not have gotten your latest bill with the new format. The format you sent is not the format of the new bill format that we are complaining about.
I always view the PDF. Your date due of 12/10/16 implies that was your October bill, not your November.

This is for a bill closing date of 11/15 covering service from 11/16 thru 12/15, so this IS my November bill I received on or around 11/19. My next bill closing date is 12/15 covering service from 12/16 thru 1/15 and I should receive that DECEMBER bill on or around 12/19. I will let you know if my DECEMBER bill format changes any.

alchemista2

You must have just missed the cut-off date then. The bill you posted is definitely NOT the new bill format.

I bet money your next bill will be in the new format. Look at the post above with the colored circles - that is the new format.

mflandshark

I agree the new bill is unnecessary but I can image the old bill was hard for some people to decipher as well....

rcschnoor

alchemista2 wrote:
Look at the post above with the colored circles - that is the new format.

My online bill appears to be in this format, however simply switching the "Summary" tab to the "Splitting the Bill" tab will give you the same information on a line by line total current charges information.

alchemista2

That only matches because you don't have a Balance Forward. So that page is actually like the "Total Amount" line from the old bill.

If you had a balance forward then that total would not match the Total Current Charges (which you can see in the barchart on the lower right there or by clicking "show balance details".

rcschnoor

alchemista2 wrote:
That only matches because you don't have a Balance Forward.

Well, yes. I get a bill and I pay it. Why would I overpay it so that I have a bill credit???? I prefer to keep my money if nothing is owed. I pay the exact amount.

You mention earlier about pre-payments to your account. Why would you do that? Keep your money. Make the payments AFTER your bill is generated and you won't have this problem.

alchemista2

Your bill paying behavior isn't the point. The point is that the "total current charges" line was correct regardless of whether you had a carryforward balance positive or negative. Then, total amount due would adjust the total current charges with previous balances (which makes sense).

I'm just saying that the screen you showed is not the same as "total current charges" on the old bill.

SuzyQ

The last page (which I posted above) does give the total current charges - if you add the individual lines and the monthly service plan cost, it adds up to the total at the bottom.

The first page of my bill shows a slightly different breakdown, and I assume that's where any pre payments or credits would also show up. Since the bill comes, and I pay the full amount a day or two before the due date, there is no difference between Total Current Charges, and Total Amount Due. Are you saying that the total on the last page DOES factor in any balances forward, so the total line charges and plan /account fee (Total current charges) don't add up to the total shown?

Page 1 of the same bill I showed above:

alchemista2

The reason that your last page adds to the same as "total amount due" is because you don't have any previous balance carry forward.

If you have a negative or positive balance before your bill is generated, then your total at the bottom of the page will not match.

That's the point of the "total current charges" subtotal - it shows just the amount for the month, and doesn't take into account previous balances.

Yes, if you have a previous balance, that total due will not be the same as the total month's charges, and same on that last page.

diagoro

The new bill format is the same as the web site. Both are far too large. Especially the web site, where the huge icons and text mean I have to scroll so far for everything. They really should build in a slider to decrease the size based on personal preference.

Child Item