in a little pudunk town in pa near the NY border. Wanted new service with 2 a71s. Online the deal is 349.99 and 15 a month per phone promo. It has to be bought online but can be picked up in store. For some reason the website was having issues because the store did have a71s but it wouldn't let me pick up in store. So the salesman did his thing and said don't worry you'll get the best promo, lowest price. I was hesitant when I saw the contract on the phone financing but he said don't worry thats retail price, the promo price kicks in after a month. OK cool I take him at his word. Come to find out it was NOT 349.99 it was 20 a month per phone which is 480. Why in the world would I do things in store just to lost over 260 in savings and a lower payment. So for taking someone's word I get messed up. I'm about to just return both phones and cancel service. Not to mention. When I did call verizon I waited 2 hours on hold. Yes I know covid is rough but verizon is a huge behemoth. If my previous carrier could answer in a few mins a few hours is a joke.